Clinic Receptionist

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Northampton is looking for a candidate to provide administrative support to the medical team. Responsibilities include booking appointments, ensuring patient records are accurate, and assisting with various administrative tasks. Ideal candidates will possess strong IT skills, with prior knowledge of NHS systems being a plus. The role emphasizes communication and organizational abilities. Join a supportive team that values diversity and inclusion.

Qualifications

• Good level of IT skills required.
• Knowledge of NHS systems is advantageous.

Responsibilities

• Book outpatient follow up appointments.
• Greet patients efficiently.
• Ensure patient information is correct.
• Answer telephone enquiries appropriately.
• Liaise with other hospital departments.
• Assist in maintaining medical documentation.

Skills

IT skills

Knowledge of NHS computer systems

Tools

Camis

Job description

Overview

You will be responsible for providing support to the administration team and medical secretaries. Duties will predominantly include retrieving and tracking medical notes, filing documentation to ensure patient’s notes are complete and up to date, and various admin/reception duties as per the job description. The ideal candidate will have a good level of IT skills; knowledge of the NHS computer systems would be advantageous; however, training will be available.

Responsibilities

• Book all outpatient follow up appointments required for less than six weeks from current appointment.
• Greet patients who attend all clinic appointments efficiently and courteously.
• Ensure that all patient information on the electronic patient record (Camis) is up to date and correct by checking the contact details, recording at least 2 telephone numbers at each patient interaction.
• Answer telephone enquiries in an appropriate manner, dealing with such enquiries within agreed limits and escalate patient concerns where appropriate.
• Maintain good written and verbal communication with all clinic staff and other staff such as medical secretaries.
• Liaise with other hospital departments, GPs and other health care professionals.
• Ensure outcomes are inputted at the end of a patient\'s consultation, escalating where no or inappropriate outcome has been written on the outcome form at the time of appointment.
• Assist in requesting copies of notes, investigations and results internally and from external healthcare organisations. Assist in the search for missing notes.
• Provide general administration duties as required by the department. Locate, collect, deliver and prepare clinic notes. Filing.
• Receive, sort, stamp and distribute post. Photocopying, faxing and posting documentation.
• Provide cross cover within the administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in appraisal.
• Use the electronic patient administration system (Camis) to access patient details, update information and make follow up appointments.
• Assist in the training of new members of staff.

Other information

• The post-holder may be required to carry out other duties, as reasonably requested by the line manager.
• The post-holder will adhere to the duties specified under the NHS Constitution and to the Values of the Trust in day to day work and behaviours.
• The post-holder will adhere to Professional NHS Code of Conduct and legislation relevant for their area of work and will follow the policies and procedures of the Trust.
• The post-holder will work to Corporate/Division/Directorate/Department objectives and standards to provide an acceptable level of service.
• The post-holder will undertake training, including mandatory and role specific training, and ensure it is renewed as required.
• This job description reflects present requirements and does not form part of the contract of employment. Changes may be made after consultation with the post-holder.

About Northampton General Hospital

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. We are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire. We are proud to be the first hospital in the UK to have obtained Pathway to Excellence accreditation from the American Nurses Credentialing Centre (ANCC).

We are committed to diversity and inclusion. We encourage applications from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds. We have active networks to support colleagues from all backgrounds and promote a sense of belonging.

Additional information

Apply today and join the largest family in Northamptonshire. This role may close early once sufficient applications are received. Due to volume of applications we will not be able to offer feedback if you are not shortlisted.