Clinic Manager

Thérapie Clinic; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aesthetic medical clinic in Leicester is seeking a talented Clinic Manager to lead operations, inspire the team, and ensure exceptional client experiences. The ideal candidate will have management experience, exceptional organizational skills, and a commitment to customer service. This role provides competitive perks and opportunities for career progression, making it an exciting opportunity in a fast-paced environment.

Benefits

Uncapped Earnings

Free laser hair removal

Generous discounts on skin treatments

Commission structure with no cap

Career progression opportunities

Paid training in our academy

Qualifications

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5‑star service at all times.

Responsibilities

• Lead and inspire a team to drive sales and enhance client experiences.
• Ensure compliance with all procedures and policies set by the clinic.
• Conduct weekly 1‑2‑1 meetings with team members.

Skills

Management or supervision experience

Organisation and attention to detail skills

Customer service experience

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Ealing Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5‑star service and all times.
• Ensuring all Procedures and Policies are followed as set by Thérapie Clinic.
• Weekly 1‑2‑1 meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance management.
• Staff rostering/annual leave management.
• Ad Hoc duties as required.

Qualifications and Skills

• Management or supervision experience.
• Organisation and attention to detail skills.
• Customer service experience.

Perks

• Uncapped Earnings – our commission structure has no cap.
• Treat Yourself – free laser hair removal, free EmSella and generous discounts on our skin, AWI and body treatments.
• Share the Love – spouse and family discounts.
• Sisterly Love – 10% off Thérapie Fertility & Optilase treatments – because family helps family.
• Thérapie Fertility – one free treatment cycle of IVF/ICSI/RIVF after two years of employment.
• Optilase Eye Clinic – free laser eye surgery after two years of employment.
• Skin Royalty – discounts on leading skin brands and treatments (Murad, Skin Theory).
• Career Pathways – journey of career progression & management training – we promote from within.
• Knowledge Oasis – a full week of paid training in our academy.
• Big Birthday Bash Leave – an extra day off on your landmark birthday.
• Longevity Bonus – extra annual leave days after two years of service.
• Employee Assistance Scheme – confidential support services for personal and professional well‑being.

Application Process

1. Step 1 – Explore Opportunities: Start by finding the role that excites you.
2. Step 2 – Submit Your Application: Upload your CV to apply.
3. Step 3 – Application Review: Our Talent Acquisition Partners will review your application.
4. Step 4 – Initial Contact: If shortlisted, our Talent Acquisition Team will contact you to schedule an interview.
5. Step 5 – Interview Stage: Complete the interview process with our team.
6. Step 6 – Offer & Onboarding: If successful, you’ll receive an offer and onboarding details.
7. Step 7 – Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.