Clinic Manager

OPTICAL EXPRESS; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of optical services in Brighton seeks a motivated Clinic Manager to oversee operational performance and team development. This role includes driving commercial success, managing daily operations, and ensuring excellent patient care. Candidates should possess strong management experience in an optical or high-end retail setting, excellent communication skills, and a passion for driving performance. A competitive salary, career progression opportunities, and a supportive working environment are offered.

Benefits

Competitive salary

Free or discounted optical products

Career progression

Modern working environment with technological support

Qualifications

• Strong management experience within an Optical setting or high-end retail.
• Proficient in developing team performance and driving commercial success.
• Excellent communication and presentation skills, motivated to achieve.

Responsibilities

• Manage operational efficiency of the clinic and develop the team.
• Drive commercial performance and maintain high professional standards.
• Recruit, induct, coach, and support team members for knowledge and competence.

Skills

Management experience in an optical setting

Excellent communication skills

Ability to drive performance

Team development skills

Customer-facing experience

Job description

Title: Clinic Manager

Location: Brighton

Hours: 40 hours per week, including Saturdays

Salary: £DoE + bonus & benefits

For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.

The Optical Express team work together, collectively and consistently striving for excellence whilst providing life‑changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are seeking an experienced and motivated Clinic Manager for our Brighton clinic, where we provide Laser eye, Lens replacement and cataract consultations, post‑op appointments and also provide retail service for eyewear. The successful candidate will have responsibility for the commercial and operational performance of the clinic and the team implementing best practice across all activities.

Key Responsibilities

You will be customer facing and you will help drive performance for the clinic. You'll also be responsible for the daily operational efficiency of the clinic, a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.

You will have strong management experience within an Optical setting or high‑end retail. You'll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you'll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

This is a dual site role with management responsibilities for our Haywards Heath clinics also.

Day to day

• Drive the commercial performance of the team and clinic overall
• Display an exceptional level of professional standards
• Management of clinic diary
• Provide clear and concise communication to team on daily expectations
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What's in it for you?

• Competitive salary
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.