Client Support Manager

Logic Resourcing Ltd; Stafford; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A dynamic recruitment agency in the UK is seeking a Client Support Manager to manage lending cases from approval to completion. The role involves strong communication with customers and stakeholders, ensuring compliance and organization in a supportive team environment. Benefits include a competitive salary of £28k - £32k, flexible working options, and generous holiday allowance.

Benefits

Generous holiday allowance

Company pension

Performance bonus opportunities

Qualifications

• Energy and organisation to handle tasks effectively.
• Ability to build relationships quickly.
• Attention to detail for compliance.

Responsibilities

• Managing lending cases from approval to completion.
• Communicating funding conditions to customers.
• Liaising with stakeholders for smooth processes.

Skills

Strong communication skills

Problem-solving mindset

Organisational skills

Team-focused approach

Job description

Overview

If you thrive on keeping things moving, solving problems, and making customers feel supported, this role is for you.

As a Client Support Manager, you'll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.

You won't just be processing paperwork - you'll be part of a team that values relationships, precision, and customer trust. You'll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It's a role where your organisational strengths and people skills will shine.

What you\'ll get

• A supportive team environment with training and guidance always available
• Flexibility with a mix of office time and some homeworking
• Opportunity to progress and develop your career within the business
• Generous holiday allowance, plus pension and performance bonus opportunities

You'll be the calm and reliable point of contact for customers, lenders, and solicitors the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.

Your key responsibilities

• Managing lending cases from approval through to completion
• Communicating funding conditions clearly and helping customers meet them
• Liaising with multiple stakeholders to ensure smooth progress
• Keeping compliance records accurate and up to date
• Preparing and submitting applications to lenders
• Supporting the wider team with strategic initiatives and customer service excellence

What we\'re looking for

We don\'t expect you to have everything from day one training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you\'re naturally proactive, love keeping things in order, and can keep calm under pressure, you\'ll succeed here.

• Strong communication skills and the ability to build rapport quickly
• A problem-solving mindset with attention to detail
• Organisational and time management skills to handle varied workloads
• Knowledge of lending products or financial services (an advantage, but not essential)
• A team-focused approach with plenty of initiative

Role Details

• Hours: 35 per week
• Salary: £28k - £32k DOE
• Benefits: Company pension, 6 weeks\' holiday + bank holidays, laptop/phone/systems provided
• Location: Cheadle, Staffs, with some homeworking flexibility

Ready to take ownership, grow your expertise, and be part of a team where your contribution really counts? Apply today and start building your next career step with us.