Client Support Analyst (Risk)

TradingScreen; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A market-leading technology firm in Greater London is seeking a Client Support Analyst (Risk) to engage with clients across various risk management products. This position requires a relevant degree and strong communication skills, with a focus on troubleshooting and resolving user issues. Benefits include a training budget, annual bonus, and private medical insurance. Join a dynamic team that encourages innovative thinking and cross-functional collaboration.

Benefits

Annual leave

Annual bonus

Private medical, dental, life assurance

Qualifications

• Degree in a relevant field such as Computer Science or Mathematics.
• Ability to learn complex procedures quickly.
• Strong understanding of finance and trading.

Responsibilities

• Act as primary contact for all client user issues.
• Investigate and resolve problems reported by clients.
• Engage technical teams for rapid resolution of client issues.
• Conduct testing of programs and systems.
• Contribute to documentation and knowledge sharing.

Skills

Excellent communication skills

Strong customer orientation

Ability to multi-task

Basic understanding of Programming Languages

Education

Degree in Computer Science, Math, Physics, Engineering, Quantitative Finance, Economics

Job description

Overview

Client Support Analyst (Risk) at TS Imagine London

The Client Support Analyst (Risk) acts as the primary contact for all clients of our market-leading risk management products. These are based on cutting-edge technologies and support all asset classes, including Crypto currencies and Crypto derivatives. After completing our training and shadowing program, the Client Support Analyst will assist our clients on topics including valuation, hedging and risk management in collaboration with our software engineers, data engineers, financial data analysts and product managers.

You should have

• Degree in Computer Science, Math, Physics, Engineering, Quantitative Finance, Economics or another similar field
• Highly motivated, self-starter attitude
• Excellent communication (written and oral) skills
• Ability to multi-task
• Ability to learn complex procedures and tasks quickly
• A broad-based understanding of finance and trading including equity derivatives, trading practices and associated risk strategies
• Strong customer orientation
• Basic understanding of Programming Languages

What you’ll do

• Act as primary contact for all client user issues and queries, working closely with technical and business users to maximize their use of our products through training and support.
• Use initiative to investigate, replicate and resolve problems reported by our clients, across functional and technical queries.
• Engage Consultants, Data Operations, Development or other Technical teams to support the rapid resolution of client issues.
• Participate in escalation processes to inform client and engage resources internally across the business to provide rapid solutions to critical issues.
• Troubleshoot application faults or performance issues.
• In conjunction with the Quality Control team, conduct testing of programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures.
• Maintain a high level of expertise on TS Imagine Trading System products by working closely with development, design, project management and QA teams.
• Contribute to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately.
• Work on a range of supporting projects in order to develop team tools, process or support for Implementation and Consultant initiatives.

Why TS Imagine / Benefits

• Annual leave and Personal days
• Annual bonus and salary review
• Training budget $1,500
• Private medical, dental, life assurance
• Salary sacrifice pension scheme

About TS Imagine

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.

Join us!