Client Success Manager (Remote) – SMB Accounts

SAP; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading software company is seeking a Client Success Manager to partner with SMB customers, driving adoption and satisfaction with the SAP Concur platform. This remote role will involve establishing strong relationships, problem-solving, and executing account strategies. Candidates should possess a BA/BS degree and at least 5 years of experience in client services, preferably within software, finance, or travel industries. A commitment to enhancing client value and outcomes is essential.

Benefits

Constant learning opportunities

Team support for growth

Competitive compensation and benefits

Qualifications

• Minimum of 5 years’ experience in a client service capacity.
• Software, finance, or travel industry experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Develop and maintain relationships within the assigned client segment.
• Identify and execute business strategy for assigned client segment.
• Proactively contact clients to uncover opportunities for increased utilization.

Skills

Client service

Project management

Interpersonal skills

Business acumen

Education

BA/BS degree or equivalent experience

Job description

A leading software company is seeking a Client Success Manager to partner with SMB customers, driving adoption and satisfaction with the SAP Concur platform. This remote role will involve establishing strong relationships, problem-solving, and executing account strategies. Candidates should possess a BA/BS degree and at least 5 years of experience in client services, preferably within software, finance, or travel industries. A commitment to enhancing client value and outcomes is essential.