Client Success Manager - Programmes & Events

Conde Nast; Whitehall; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading media company based in Whitehall is looking for a Client Success Manager to oversee event projects and client relationships. The successful candidate will manage a range of events, ensuring timely delivery within budget. Strong project management skills and the ability to build trusted client relationships are essential. The role offers a vibrant working environment with opportunities for professional growth, flexible working models, and numerous benefits including healthcare and personal development programmes. Passion for delivering exceptional client experiences is key.

Benefits

25 days holiday plus bank holidays

Bupa Private Healthcare

Access to Employee Assistance Programme

Corporate gym membership

Learning courses and training

Qualifications

• Solid experience in a project management or events delivery role.
• Track record of delivering successful events and workshops.
• Excellent organisation skills and exceptional attention to detail.

Responsibilities

• Day to day responsibility for the delivery of Consulting projects.
• Creating comprehensive project plans and holding teams accountable.
• Financial management of projects, delivering to set budgets.

Skills

Project management

Organisational skills

Client relationship building

Communication

Creative thinking

Job description

Overview

A fantastic opportunity to join a growing team and an inspiring brand. The 'Client Success Manager: Programmes and Events' role will suit a can-do, organised individual who is keen to help scale an events offer, build management skills, and be given real responsibility across a range of projects. You'll have high levels of client exposure - working with global brands and clients at all levels of seniority. You'll manage a range of projects spanning thought-leading content production, digital events, face to face events and workshop-style events. You will manage internal and external resources to keep our projects running to time, budget and to deliver the best possible outcomes for all. You'll work closely with our Consultants and media team, and will be part of a collaborative, supportive and scaling team with a focus on excellence in all that we do. You will have a passion for delivering phenomenal work that keeps clients coming back for more.

Responsibilities

• Day to day responsibility for the delivery of Consulting projects, with a focus on programmes and face-to-face / digital events
• Day to day responsibility for client comms around delivery processes, project timelines and project activity, with a clear role in building trusted relationships with client accounts
• Creating comprehensive project plans and holding teams accountable to working to these
• Working with external events partners to execute events from 10 - 100+ people
• Financial management of projects, in particular delivering to set budgets
• Working with the wider team to ensure excellent and timely delivery of all work
• Preparing and running client calls relating to project delivery
• Researching new ideas, trends, speakers and leads
• Developing best practice ways of working as we scale the team in the UK and other markets
• Providing support to the Consultants where needed in sales activity
• Liaising with key stakeholders both internally and externally (within client accounts)
• Audience management for private events
• Project brief development and liaison with relevant delivery partners

Qualifications

• Solid experience in a project management / events delivery role
• A track record of delivering successful events and workshops
• Experience of building trusted relationships with clients
• A curious, self-starter, with a passion for finding answers
• Excellent organisation skills and exceptional attention to detail
• Deadline driven with experience of running projects to time and to budget
• A strong team player
• Excellent verbal and written communication skills
• Ability to think creatively, learn quickly and act on initiative
• Ability to juggle multiple tasks and allocate time effectively
• Mature, confident and able to deal with even the most senior stakeholder
• Excellent computer literacy
• Past experience in a B2B role essential
• Good understanding of WIRED and the brand

Benefits

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
• We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
• We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.
• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.