Client Success Manager High Tech

Gartner, Inc.; Borough of Runnymede; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology research and consulting firm in the United Kingdom is seeking an experienced Client Success Associate to manage client relationships and ensure satisfaction with Gartner's services. The role requires a minimum of 5 years of experience, strong communication skills, and the ability to collaborate effectively with a diverse client base. This position offers a competitive benefits package and an inclusive work environment, making it an excellent opportunity for professional growth and development.

Benefits

Highly competitive rewards & benefits package

Professional development and unlimited growth opportunities

Collaborative, team-oriented culture that embraces diversity

Qualifications

• 5+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Ability to use English (Reading, Writing and Speaking) at a Business or Native level.

Responsibilities

• Build, develop and manage relationships with a variety of clients.
• Introduce Gartner services and capabilities to new clients.
• Facilitate client calls and engagements to surface client priorities.
• Collaborate with internal Gartner partners to overcome obstacles.
• Conduct regular reviews of client book of business looking into performance.

Skills

Strong communication

Collaboration

Prioritization

Critical thinking

Influencing skills

Education

Bachelor's or Master's degree

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Qualifications

• 5+ years relevant professional and/or internship experience
• Bachelor's or Master's degree preferred
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Ability to use English (Reading, Writing and Speaking) at a Business or Native level
• Additional language is beneficial

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Benefits

• We offer a highly competitive rewards & benefits package
• Collaborative, team‑oriented culture that embraces diversity
• Professional development and unlimited growth opportunities