Client Success Manager (Healthcare)

DXC Technology; Cowbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider in the UK is seeking a Customer Success Manager to drive outstanding client outcomes in the NHS and healthcare sector. You will build executive-level relationships, oversee service delivery, and lead account growth initiatives. The ideal candidate has a strong track record in account management, excellent communication skills, and is proficient in tools like Salesforce. This role offers a competitive salary and comprehensive benefits within a flexible working model.

Benefits

Competitive salary

Pension and private medical cover

Comprehensive benefits package

Ongoing professional development

Qualifications

• Demonstrated success in account management or client success leadership roles.
• Proven track record managing large-scale accounts and driving growth.
• Eligible for security clearance.

Responsibilities

• Build and maintain executive-level relationships with clients.
• Oversee service delivery and resolve issues proactively.
• Lead account renewals and identify upsell opportunities.
• Manage forecasting, budgets, and client expectations.
• Develop strategic account plans and lead business reviews.
• Monitor account health and implement retention strategies.
• Collaborate with teams to ensure seamless client experience.
• Support the onboarding of new services for clients.

Skills

Client relationship management

Commercial acumen

Communication skills

Operational excellence

Cross-functional leadership

Analytical skills

Salesforce proficiency

Education

Bachelor’s degree or equivalent

Tools

Salesforce

PSA tools

Job description

Job Description:

DXC Technology UKI Healthcare is growing! With a huge portfolio of products & services to offer our existing and new clients, we need a bigger team.

Are you looking for something new; wanting to join a dynamic and passionate team; have a solid network within NHS & UK Healthcare.

We are looking for a Customer Success Manager with a passion for solving NHS & Healthcare related challenges. You will be the primary point of contact and trusted advisor for our Healthcare key clients, ensuring outstanding client outcomes by driving service excellence, financial performance, and account growth.

You will have a varied portfolio of products and services available from DXC and our ecosystem partners; providing world class solutions to our world class NHS!

Key Responsibilities

• Client Relationship Management – Build and maintain executive-level relationships, aligning DXC services to client business goals.
• Delivery Excellence – Oversee contracted obligations, ensuring proactive service delivery and effective issue resolution.
• Revenue & Growth – Lead renewals and sub-$5m deals, identify upsell/cross-sell opportunities, and collaborate with sales and Client Partners on account expansion.
• Financial Management – Manage forecasting, margins, and budgets in line with DXC and client expectations.
• Account Strategy & Governance – Develop strategic account plans, lead Quarterly Business Reviews, and ensure alignment with client objectives.
• Risk & Retention – Monitor account health, anticipate risks, and implement proactive retention strategies to minimise churn.
• Cross-Functional Leadership – Collaborate with delivery leaders, functional teams, and capability leads to ensure seamless client experience.
• Client Onboarding & Adoption – Support new service onboarding and ensure clients quickly realise value from DXC solutions.

Key Skills & Competencies

• Ability to build and influence executive-level client relationships with credibility and gravitas.
• Strong commercial acumen with experience in P&L, forecasting, and budgeting.
• Excellent communication and presentation skills; able to represent DXC at senior client and industry forums.
• Proven background in operational excellence, problem solving, and risk management.
• Experience leading cross-functional teams and managing complex accounts.
• Analytical ability to identify trends, opportunities, and risks.
• Proficiency with tools such as Salesforce, PSA, and data dashboards.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.
• Demonstrated success in client-facing, account management, or client success leadership roles.
• Proven track record managing large-scale accounts and driving growth.
• Eligible for security clearance.

Why Join DXC?

At DXC, we deliver mission-critical IT services that help our clients succeed. We promote a people-first culture, with a strong focus on inclusion, career growth, and continuous learning. As a Client Success Manager, you’ll play a pivotal role in managing some of DXC’s most strategic clients, with the opportunity to influence outcomes at the highest level.

What we offer

• Competitive salary
• Pension, private medical cover, and comprehensive benefits package
• Recognition and incentives, including employee awards and social events
• Ongoing professional development through the CSM Academy and leadership training

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.