Client Success Manager - Events Platform (Manchester, Hybrid)

Fatsoma Ltd; Manchester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading ticket platform company located in Manchester is seeking an Account Manager. The ideal candidate will assist clients with their daily needs, work closely with the Business Development Team, and provide proactive support. This role offers a hybrid work model after training, a salary between £24k and £27k based on experience, and various benefits including a pension and profit share bonus. If you're driven and enjoy teamwork, we encourage you to apply.

Benefits

Company pension

Profit share bonus

Quarterly team days

Company laptop provided

30 days annual leave + bank holidays

Qualifications

• Driven and ambitious individual who enjoys teamwork.
• Excellent written and verbal communication skills are essential.
• Familiarity with Google Docs and Sheets is important.

Responsibilities

• Assist clients with day-to-day needs via email and chat.
• Support Business Development Team with account management tasks.
• Execute operational processes for the platform.
• Help event organisers understand platform features and resolve issues.
• Liaise with internal teams for smooth delivery of requests.
• Provide proactive and solution-focused support to clients.

Skills

Excellent communication skills

Data-driven approach

Comfortable with Google Sheets

Team player

Desire to learn new skills

Education

Educated to degree level (preferred)

Job description

A leading ticket platform company located in Manchester is seeking an Account Manager. The ideal candidate will assist clients with their daily needs, work closely with the Business Development Team, and provide proactive support. This role offers a hybrid work model after training, a salary between £24k and £27k based on experience, and various benefits including a pension and profit share bonus. If you're driven and enjoy teamwork, we encourage you to apply.