Client Success Manager at SetSales

SetSales; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading sales community in Northern Europe is seeking a Client Success professional to enhance client relationships and ensure exceptional service delivery. This role offers impactful work in a start-up environment, unlimited growth potential, and opportunities for international travel, while requiring strong organizational and interpersonal skills.

Benefits

Unlimited growth potential

Travel opportunities

Attractive compensation package

Valuable transferable skills

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Proficient in CRM software and Google Workspace tools.
• Well-organized and capable of prioritizing tasks effectively.

Responsibilities

• Collaborate with internal teams to deliver exceptional client service.
• Serve as the primary contact for clients from contract signing through event delivery.
• Maintain accurate records of client interactions using our CRM system.

Skills

Client Management

Organizational Skills

Project Management

Interpersonal Skills

Detail-oriented

Education

Bachelor’s or Master’s Degree

Tools

CRM Software

Google Workspace

Job description

SetSales is Northern Europe’s leading sales community, aiming to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We connect more than 4,000 professionals from over 15 countries annually.

SetSales is part of United Media (https://www.united-media.com/), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc.

What we offer you

As our Client Success, you will have the unique opportunity to take ownership of our success. To ensure continuous growth, we provide:

• Impactful work in a start-up environment where your efforts and results are tangible and meaningful.
• Unlimited growth potential within our company, with a strong track record of internal promotions.
• Travel opportunities to join our conferences overseas.
• Valuable transferable skills, including interpersonal, organizational, and project management skills.
• An attractive compensation package.
• The chance to build relationships with global industry leaders and grow your personal brand.

Responsibilities:

• Collaborate with internal teams—sales, marketing, and operations—to coordinate resources and deliver exceptional client service.
• Align with sponsors' expectations pre- and post-sale, ensuring the sales process is feasible.
• Serve as the primary contact for clients from contract signing through event delivery.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
• Provide daily support to sponsors for registration via internal management systems.
• Develop an internal knowledge base and assist with onboarding new clients.
• Collect post-event feedback to assess satisfaction and identify improvement areas.

What we expect from you

We are seeking candidates who:

• Take ownership, are proactive, and follow through on commitments.
• Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.
• Have completed a bachelor’s or master’s degree with excellent results.
• Hold a valid UK work permit.
• Learn quickly and adapt to new systems.
• Proficient in CRM software and Google Workspace tools.
• Have 3+ years of experience in client management, account management, or customer success roles.

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