Client Services Trainer

AON; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global risk management firm in the United Kingdom is seeking a Client Service Trainer to enhance client service through effective training. In this hybrid role, you'll engage colleagues and develop a shared service culture across teams in the UK and India. The ideal candidate will have strong facilitation skills, an understanding of client risk, and a practical mindset. This role offers comprehensive benefits, including well-being days and opportunities for professional growth.

Benefits

Comprehensive benefits package

Opportunities for professional growth

Global Wellbeing Days

Qualifications

• Experience in designing and delivering training for diverse teams.
• Ability to identify training needs and develop impactful materials.
• Strong communication skills and a collaborative mindset.

Responsibilities

• Design and deliver engaging training for various platforms.
• Champion the 70/20/10 learning model.
• Identify training needs and measure impact on performance.
• Collaborate with leaders to enhance service quality.

Skills

Engaging trainer and facilitator

Relationship-builder in a global environment

Understanding of insurance and client risk

Practical, solutions-focused mindset

Resilient and adaptable

High standards and strong organisation

Job description

Client Service Trainer – Commercial Risk

Aon’s UK Business Services – ABS - is looking for a Client Service Trainer to join our Delivering Excellent Service (DES) team in Commercial Risk. This is a hybrid role (home and office) with regular required UK travel to our service team locations.

You will champion and embed the 70/20/10 learning model, creating an environment where colleagues learn through experience, from each other, and through structured development.

You’ll work closely with the solutions lines across Commercial Risk, Client Service Leads, the Technical Training Team and HR to build strong, confident, client-focused teams in the UK and India – teams that our clients and insurer partners recognise as the best in the market.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Design and deliver engaging, non-technical training that helps colleagues understand client risk, anticipate needs and deliver an exceptional client experience across multiple platforms (virtual, in-person and blended).
• Champion the 70/20/10 model
• Work with leaders and Client Service Managers to identify gaps, design interventions and measure impact, positively contributing to the continual uplift in performance and positive client engagement.
• Prepare, facilitate and regularly review all training materials to ensure they remain relevant and aligned to business needs, procedural updates, systems changes and legislative or regulatory requirements.
• Identify and report training needs, performance trends and risks, and work with stakeholders to address these quickly and effectively.
• Collaborate with senior leaders to ensure teams are resourced with well-trained, well-motivated people who follow best-practice processes and deliver to the highest standards.

How this opportunity is different

This is an exciting time to join the DES team as we continue to embed the Pod Team structure – a highly collaborative model in which UK and India-based colleagues work together to deliver excellent service to our client portfolios.

As a Client Service Trainer, you will play a key role in making this model successful by:

Building a shared service culture and ways of working across locations and time zones.

Creating training that supports collaboration, communication and accountability within and across Pods.

Helping colleagues bring “Aon United” to life in every client interaction.

You will have full support from the UK Client Service Training Lead and will be paired with an Aon Connector during your onboarding – a colleague who will act as your mentor and guide in your first months. You’ll connect with and learn from experts across the business as you help shape what great client service looks like at Aon.

Skills and experience that will lead to success

• Engaging trainer and facilitator
• Relationship-builder in a global environment
• Understanding of insurance and client risk
• Practical, solutions-focused mindset
• Resilient and adaptable
• High standards and strong organisation

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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