Client Services Specialist

Ameresco; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading energy solutions provider in Leeds is seeking a Client Services Specialist to handle client portfolios, perform bill validations, and analyze energy consumption data. The successful candidate will demonstrate strong data analytics skills, excel proficiency, and effective communication abilities. The role requires managing complex queries and maintaining client records. A customer-focused approach with a passion for energy efficiency is essential. This position offers a supportive environment and comprehensive employee benefits.

Benefits

Comprehensive employee benefits

People-oriented insurance plans

Investment and incentive plans

Qualifications

• Experience in data analytics and proficient in Excel.
• Ability to handle large volumes of numerical data.
• Experience in client-facing roles within a complex business environment.

Responsibilities

• Perform bill validation and analyze complex invoices.
• Maintain accurate client records and perform consumption analysis.
• Communicate effectively with clients and manage their queries.

Skills

Data analytics

Competent Excel user

Client communication

Handling large data

Job description

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe.

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Ameresco Leeds

Ameresco Leeds, is an award winning management consultancy business, specialising in energy, providing strategic advice, risk management and energy analytics and energy optimisation services to clients throughout the UK. Ameresco are going through an exciting period of planned growth and are looking to recruit for their UK operation in Yorkshire.

Ameresco Leeds is a leading utility consultancy with an enviable track record and reputation for innovation and exceptional Client service. Ameresco UK have a unique combination of energy industry, trading and financial expertise (developed at Yorkshire Electricity, Scottish Power, Npower, BP and Ernst & Young) that ensures we bring a multi-disciplined approach to the optimal procurement, planning and ongoing management of energy costs, usage and associated carbon emissions.

Ameresco Leeds have placed over 2,000 energy contracts worth in excess of £1 billion with 35+ suppliers on behalf of nearly 200 clients. We focus on a small number of high-value industrial and commercial clients with a considerable energy spend.

Client Services

The Client Services team are each allocated a number of clients and provide services across our client’s electricity/gas/water portfolios that can be summarised as follows:

1. Bill Validation
2. Historical Bill Validation
3. Tenant Billing
4. Portfolio Management
5. Query Handling
6. Consumption analysis

Role Scope – Client Services Specialist

The Client Services Specialist will be expected to perform all the tasks of the Client Services Co-Ordinator and in addition be able to work on more complex clients’ portfolios on a solo basis. Their role will include:

• Bill validation of invoices with more variable elements, such as those relating to flexible contracts
• Handling and recording of more complex queries such as metering disputes
• Maintaining client records using Systems link
• Consumption analysis such as capacity reviews
• Communication with clients through emails and meetings and where necessary supported by more senior members of the team

Role Duties - Client Services Specialist

• Ability to effectively perform analysis on a range of data within excel and other systems (such as Systems Link) used within the business
• Support the team in building and maintaining a good working relationship with Ameresco’s key utility supplier base
• Support the team in creating/maintaining bill validation reports for Ameresco clients
• Support other ad-hoc energy solutions based workstreams where required
• Team player with the intellectual rigour, attention to detail and personality to command respect internally and externally

Desired Experience

• Data analytics and a competent excel user
• Handling large quantities of numerical data
• Handling client queries in a complex business environment
• Client facing communications
• Previous and relevant industry knowledge

Personal Attributes

The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines.

They must demonstrate that they are able to communicate with clients in a supportive and professional manner.

All Applicants must have the legal right to work in the UK.

AMERESCO challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.

Ameresco is an Equal Opportunity Employer.