Client Services Project Manager

NICE; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in Scotland is seeking a proactive Client Services Project Manager to oversee client-facing projects from initiation to closure. This role involves planning, executing, and monitoring projects while ensuring alignment with client expectations and delivering measurable value. The ideal candidate has 2-5 years of project management experience, strong stakeholder management skills, and the ability to communicate effectively. The role offers a hybrid working model and opportunities for growth within the organization.

Qualifications

• 2-5 years experience as a Project Manager.
• Experience delivering enterprise projects.
• Understanding of project management methodologies.

Responsibilities

• Lead planning, execution, and monitoring of projects.
• Define scope, objectives, and deliverables.
• Build detailed project plans.
• Communicate goals, progress, and challenges.
• Manage risks, issues, and action items.
• Conduct post-project evaluations.

Skills

Project Management

Stakeholder Management

Organizational Skills

Time Management

Communication Skills

Job description

Role Summary

We are seeking a proactive, delivery-focused Client Services Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timeline. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

Impact

• Lead planning, execution, and monitoring of projects
• Define scope, objectives, and deliverables
• Build detailed project plans
• Communicate goals, progress, and challenges
• Manage risks, issues, and action items
• Conduct post-project evaluations

Qualifications

• 2-5 years experience as a Project Manager
• Experience delivering enterprise projects
• Understanding of project management methodologies
• Strong organizational and time management skills
• Excellent communication and stakeholder management

Benefits

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Work Model

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE Cognigy

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI‑instantly, across every channel and in 100+ languages.

Additional Information

Requisition ID: 9254.
Reporting into: Director, Professional Services, EU
Role Type: Individual contributor.
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NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.