Client Services Manager

Tekaris GmbH; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Ascent is seeking a Client Services Manager to lead customer relationships and drive revenue growth. The successful candidate will oversee account management, cultivate client relationships, and work alongside pre-sales teams. This role offers flexibility with a hybrid work model and promotes continuous professional development.

Benefits

Flexible work arrangements

Professional development support

Access to Well Being Coaches

Qualifications

• Experience in growing and managing large-scale accounts.
• Strong business awareness and commercial acumen.

Responsibilities

• Develop and manage client account plans to achieve growth.
• Identify and shape opportunities for service delivery.
• Manage account revenue forecasts and expectations.

Skills

Account Management

Business Development

Customer Relationship Management

Commercial Acumen

Job description

At Ascent, we are committed to protecting your privacy and handling your personal data responsibly.

Business Operations function hiring in: United Kingdom

Work Preference Option(s): Hybrid model

Welcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data.

About Us

Ascent is a digital transformation business dedicated to helping customers solve problems, elevate their operations, and improve existing processes. Our mission is to connect data, software, and purpose to create extraordinary outcomes. We specialise in software development, analytics, data science, IoT solutions, machine learning, DevOps optimisation, and application modernisation.

We collaborate with clients across various industries, including smart home devices, space exploration, finance, and logistics. At Ascent, we value sharp minds and foster a collaborative environment. Join us to enhance collaboration and create a positive atmosphere

About the Role

As a Client Services Manager, you have a pivotal role in the growth and expansion of Ascent. You will be the owner of customer relationships and be responsible for both revenue growth and customer satisfaction.

As a result, you will need to be able to:

Create, manage, and own client account plans, actively progressing actions and activities to achieve planned growth

• Develop and grow a healthy portfolio of clients
• Manage and proactively review account revenue forecasts and expectations

Shaping & progressing opportunities

• Develop and nurture relationships in the account to understand and identify opportunities where we can help
• Bring in relevant Ascent experts to the account to develop, shape and progress conversations on opportunities
• Proactively work through blockers to progress opportunities, including developing the right key relationships in the accounts
• Support scent delivery people to enable them to confidently engage customers in growth and expansion conversations
• Work closely with our pre-sales teams to support new business activities and ensure that opportunities are recognised and shaped
• Construct the right commercial deals reflecting the nature of the opportunity (size, scale, importance, etc)
• Creation and sign-off of statements of work and contracts
• Lead on scheduling, and ensure prompt invoicing and collections
• Develop a long-term strategic vision for your clients and use your creativity to push/trial innovative ideas

To do that, you must bring the following:

• Experience in growing, developing, and running large-scale accounts
• Practical knowledge of how to deliver large-scale digital projects and services
• Proven experience in identifying, shaping, and closing deals of £2-4m for professional services and working with client stakeholders up to board level
• Strong experience working in a digital and tech environment, ideally within a consulting business
• Strong business awareness and high commercial acumen, and motivation
• A track record of building outstanding relationships with clients at the senior (key buyer) level, including C-suite
• A demonstrable background in professional services, in a similar role

Working at Ascent

At Ascent we promote a healthy work-life balance by offering flexibility where you work. We also promote well-being and provide access to Well Being Coaches.

Your development and learning will be taken seriously, and we'll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.

Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favorably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.

If you have any questions contact our Talent Acquisition team on [e-mail].

For more details about life at Ascent, check out our Life Page .

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Our customers.

Ascent works with over 170 businesses in the UK, Europe and North America. From global insurance, healthcare and retail to smart home devices, space exploration and cricket - we get to work with some of the sharpest minds in the brightest businesses.

Developing an intuitive online tool for exterior landscaping design.

Bringing on-demand to the UK’s favourite TV listing and review platform.

RADIO TIMES

Reducing cost, accelerating innovation and attracting new talent in healthcare.

PREMIER

Taking CX to the next level with AI for 200,000 members.

INSTITUTE OF CHARTERED ACCOUNTANTS

Empowering the evolution of online learning for a leading global platform.

LINKEDIN LEARNING

Improving health and well-being through data transformation.

GSK

BOSCH

BREWDOG

Empowering the actuarial community to solve problems with R.

SWISS RE

Rebuilding a complex online image editing application for scale.

PICMONKEY

Enabling data science teams to drive class-leading consumer engagement.

HARRODS

Sparking financial literacy and empowering young investors.

RAIFFEISEN STEIERMARK

Introducing formal QA processes, optimising delivery and improving software quality.

Democratising data to engage new communities & protect the UK seabed.

THE CROWN ESTATE

Evolving a global infrastructure team into a proven Centre of Excellence for cloud.

BDO

Optimising performance & support with 360° insight into the elite Women’s game.

ENGLAND & WALES CRICKET BOARD

Digitalising orders, boosting efficiency and simplifying communication.

STRABAG

SYNGENTA

Enhancing customer service with an intuitive online portal for managing insurance policies and claim processing.

GRAWE

Creating a seamless UX to simplify skin cancer risk assessments and build user trust.

SKINSCREENER

Improving experience and making life simpler for home automation customers.

HIVE

Developing an intuitive online tool for exterior landscaping design.

MEYER

Bringing on-demand to the UK’s favourite TV listing and review platform.

RADIO TIMES

Reducing cost, accelerating innovation and attracting new talent in healthcare.

PREMIER

Taking CX to the next level with AI for 200,000 members.

INSTITUTE OF CHARTERED ACCOUNTANTS

Empowering the evolution of online learning for a leading global platform.

LINKEDIN LEARNING

Improving health and well-being through data transformation.

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Why join Ascent?

Joining Ascent means you’ll be involved in delivering exciting technology projects for leading global brands. You’ll be part of a growing team of super-talented people who are actively choosing to join us on our journey rather than working in big corporates.

Your voice matters at Ascent. We are always keen to hear your opinions and those ideas that come to you at 3am (some of them are definitely as good as they seemed at the time). You’ll develop your talent through our internal Academy, providing a wide range of personal development, up-skilling and cross-skilling opportunities.

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At Ascent, we are committed to protecting your privacy and handling your personal data responsibly.