Client Services Manager

Talentia Group; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading education services provider is seeking a Client Services Manager to support its growth in the North of England. This role involves managing key client relationships, acting as a trusted advisor, and ensuring high service levels. Candidates should have experience in client services and strong communication skills. The position offers a competitive salary of £35,000 – £45,000 per annum and hybrid working after the initial training period.

Benefits

22 days annual leave + 8 bank holidays

Company events and development opportunities

People-first culture

Qualifications

• Experience in client services, account management, or recruitment.
• Background in education or public sector is desirable.
• Proven track record in building client relationships.

Responsibilities

• Manage relationships with key clients across the North.
• Act as the main point of contact for client queries and escalations.
• Visit clients to strengthen partnerships and understand workforce needs.
• Work with consultants to ensure high fill rates and candidate matches.
• Identify new opportunities for account growth and expansion.
• Analyze client performance data to shape account strategy.

Skills

Client services experience

Account management

Customer success

Excellent communication

Organisational skills

Proactive attitude

Job description

Client Services Manager – North

Location: Manchester (Hybrid after initial training)
Salary: £35,000 – £45,000 DOE + Benefits and Commission
Hours: Monday – Friday, 40 hours per week

We’re looking for a Client Services Manager to join Dovetail & Slate, part of Talentia Group, supporting our continued growth across the North of England.

If you’re passionate about building strong client relationships, delivering exceptional service, and driving commercial growth, this role offers the perfect blend of autonomy, collaboration, and purpose.

You’ll act as a trusted advisor to our clients in the Further Education and skills sector, ensuring they receive the highest level of service, support, and value. Working closely with our recruitment teams, you’ll make sure clients get the right people — first time, every time.

What You’ll Be Doing

Managing and developing relationships with key clients across the North

Acting as the main point of contact for all client queries and escalations

Visiting clients regularly to strengthen partnerships and gain insight into their workforce needs

Working with consultants to ensure high fill rates and excellent candidate matches

Identifying new opportunities for account growth and expansion

Analysing client performance data to shape account strategy and drive improvements

Supporting marketing initiatives, events, and engagement campaigns

Representing Dovetail & Slate at industry conferences and networking events

What We’re Looking For

Experience in client services, account management, customer success, or recruitment

Background in the education or public sector (desirable but not essential)

Proven track record in building and retaining long-term client relationships

Commercially aware, target-driven, and confident in influencing senior stakeholders

Excellent communication and organisational skills

Proactive, resilient, and comfortable managing multiple priorities

Full UK driving licence and willingness to travel across the North

What We Offer

£35,000 – £45,000 per annum (depending on experience) and commission

Hybrid working after initial training (Manchester office-based to start)

22 days annual leave + 8 bank holidays

Company events and development opportunities

A people-first culture within a business that’s making a genuine impact in the education and skills sector

This is an exciting opportunity to play a key role in the growth and success of Dovetail & Slate — a company recognised for its commitment to quality, collaboration, and purpose.

Interested? Apply today or email Robbie Wilson for a confidential chat about the role.