Client Services Manager

Home Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent housing organization is seeking a Client Services Manager in Exeter to lead a team delivering support for individuals experiencing homelessness. The successful candidate will oversee a 19-bed hostel, managing staff performance and ensuring service quality through KPIs. Strong people skills, experience in housing management, and effective IT skills are essential. The role offers a great salary and benefits including generous leave and discounts. Join a team where you can make a real difference in people's lives.

Benefits

34 days leave including bank holidays

800+ shop discounts

Paid time off for volunteering

Health cash plan savings

Qualifications

• Experience of managing supported or care environments.
• Desirable experience in housing management.
• Strong willingness to learn internal systems.

Responsibilities

• Lead a team to deliver person-centred, quality housing support.
• Manage individual and team performance while being resilient.
• Act as Safeguarding lead ensuring health and safety checks are completed.

Skills

Great people skills

Experience in supported or care environments

Strong IT skills

Tools

Microsoft Office

Job description

Job Description - Client Services Manager (26106)

Job Description

Client Services Manager - ( 26106 )

Description

Client Services Manager

Salary £30,200 per annum plus On call shift payment of £14.30 per session and great benefits including health cash plan and matching pension.

Permanent, Full Time (37.5 hpw)

Exeter

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life?

Join us at Home Group as a Client Services Manager and lead our Exeter Temporary Accommodation and Assessment Team. You'll manage our 19-bed hostel, supporting customers experiencing street homelessness. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you?

• 34 days leave, (including bank holidays and a “me day”)
• 800+ discounts on shops, holidays, days out, tech and more
• Paid time off for volunteering
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.

Typical day as a Client Service Manager

Lead a team of housing concierge and support coordinators to deliver person-centred, quality housing support.

Manage individual and team performance You must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.

Act as Safeguarding lead and ensure health and safety checks and risk assessments are completed and recorded.

Promote the service to referring agencies and self-referring customers, raising visibility and brand presence in the community.

Ensure service quality through KPIs and customer satisfaction surveys

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

You have

Great people skills and a collaborative approach

Experience of managing supported or care environments; experience in housing management is desirable

Strong IT skills and willingness to learn internal systems

We are not able to sponsor you for this role due to certificate limits. This remains under regular review.

Job details

8 days service based over a 14-day rolling rota, including evenings and weekends

Enhanced DBS check required (we pay for it)

You must have strong IT skills, able to use Microsoft Office suite and be willing to learn our internal systems.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]