[Client Services] LiveChat - Czech language support

Bybit; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fintech company in the UK seeks a customer service representative. The ideal candidate will assist clients via live chat and email, ensuring excellent service and managing inquiries. Candidates should have a degree in finance, economics, or a related field. Proficiency in Polish and English is essential. This role requires a team player willing to work flexible shifts, including weekends.

Qualifications

• 2-4 years of customer service experience, preferably in frontline operations.
• Proficient in Polish and English for communication.
• Strong analytical skills and keen attention to numbers.

Responsibilities

• Assist clients with inquiries via live chat or email.
• Manage inquiries and complaints effectively.
• Ensure smooth frontline operations and report discrepancies.

Skills

Customer service excellence

Strong communication skills in English and Polish

Attention to detail

Problem-solving skills

Education

Bachelor's degree in finance/economics/mathematics

Diploma in business administration or management

Job description

Overview

Please note that Polish reading and typing is a must.

Job Description

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
• Proficient in English & Polish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am)