Client Services Director

Maxwell Bond; Manchester; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A global creative agency is seeking an experienced Client Services Director for a hybrid role based in Manchester. This key position involves shaping strategy and growth across global accounts, leading a high-performing team, and managing complex client relationships. The ideal candidate has over 5 years of agency leadership experience, particularly in sports, gaming, or entertainment. Salary ranges from £80K to £110K, along with benefits such as private medical insurance and a personal training budget.

Benefits

Private medical insurance

24/7 employee support

27 days holiday + bank holidays

Enhanced parental leave

Personal training budget

Qualifications

• 5+ years’ agency leadership experience in sports, gaming, or entertainment.
• Strong commercial acumen with measurable results.
• Experience managing high-profile global accounts at Board/C-suite level.

Responsibilities

• Build strategic partnerships with senior stakeholders and global clients.
• Drive financial performance and manage key account plans.
• Inspire and mentor senior client teams.

Skills

Agency leadership experience

Strong commercial acumen

Client relationship management

Campaign delivery

Job description

Overview

Client Services Director

Manchester (Hybrid) - £80k-£110k + Benefits

A global creative agency in Manchester is seeking an experienced Client Services Director to lead their growing client services function, working with some of the most culturally relevant brands in sports, gaming, and entertainment. This rare, high-impact role offers the opportunity to shape strategy and growth across global accounts.

You’ll be a trusted advisor to senior stakeholders, taking ownership of revenue, margin, and account strategy, while leading a high-performing client services team. The role is ideal for someone with a proven track record managing multi-million-pound portfolios, navigating complex client relationships, and delivering insight-led, culturally relevant campaigns.

Responsibilities

• Client Leadership & Growth: Build strategic partnerships with senior stakeholders and global clients.
• Commercial Ownership: Drive financial performance, manage key account plans, optimise margins, and identify growth opportunities.
• Team Leadership: Inspire and mentor senior client teams, embedding operational excellence and accountability.
• Strategic & Creative Oversight: Ensure campaigns are insight-driven, culturally relevant, and delivered to the highest standard.

What They Are Looking For

• 5+ years’ agency leadership experience in sports, gaming, or entertainment.
• Strong commercial acumen with measurable results.
• Experience managing high-profile global accounts in a similar sector and working at Board/C-suite level.

What’s in It for You

• Salary: £80K–£110K (depending on experience)
• Hybrid working: 3 days in Manchester City Centre HQ (Monday is the main day for meetings and when everyone is in the office)
• Benefits: Private medical insurance, 24/7 employee support, 27 days holiday + bank holidays, enhanced parental leave
• Development: Personal training budget and access to external professional development support

This rare, high-impact role offers the opportunity to shape strategy and growth across global accounts. If you're an experienced Client Services Director, this will definitely be of interest to you