Client Services Analyst - Payments

Adecco; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Client Services Analyst to deliver exceptional client-facing solutions in cash management and treasury services. This role involves managing project delivery, stakeholder coordination, and providing technical support to clients. The ideal candidate will have proven experience in client-facing technical roles, strong knowledge of payment processing, and excellent project management skills. A fast-paced dynamic environment awaits where your contributions will directly impact client satisfaction.

Qualifications

• Proven experience in a client-facing technical integration role, preferably within cash management or treasury services.
• Strong understanding of payment processing, including EBICS, SWIFT, and various electronic payment formats.
• Familiarity with ISO20022 standards and proprietary financial file formats.
• Excellent project management skills with a track record of delivering projects on time and within scope.
• Strong communication and interpersonal skills to effectively liaise with clients and stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Lead the implementation of cash management solutions for EMEA GPS clients.
• Ensure successful project delivery, aligning with timelines.
• Collaborate with clients to establish implementation timelines.
• Assist clients with technical connectivity and file testing.
• Work with internal partners to expedite project resolutions.

Skills

Technical integration experience

Payment processing knowledge (EBICS, SWIFT)

Project management

Communication skills

Ability to work independently

Job description

Client Services Analyst - Payments

Fully onsite

Contract Length: 12 Months

Location: Chester

Are you an experienced Client Services Analyst with a passion for delivering exceptional client‑facing solutions? Our client is seeking a skilled professional to join their team and play a crucial role in the migration of Cash Management and Treasury bulk file payments and reporting solutions for their Global Payments Solutions (GPS) clients. If you thrive in a dynamic environment and enjoy project management, this opportunity could be perfect for you.

Key Responsibilities

• Project Management: Lead the implementation of technical cash management solutions for our EMEA GPS client base. This will involve managing connectivity through CashPro File import, ‘host to Host’ channels, EBICS, and SWIFT for various electronic payment and collection types, as well as reporting. Familiarity with industry standards (ISO20022) and proprietary file formats is essential.
• Delivery Oversight: Ensure successful project delivery and execution, aligning with agreed timelines. Your role will be pivotal in driving clients to realise new revenue opportunities promptly while meeting their expectations.
• Stakeholder Coordination: Collaborate closely with clients to establish clear implementation timelines. Maintain open lines of communication regarding project status, identifying potential issues, and proposing effective resolution steps within set deadlines.
• Technical Support: Assist clients with technical connectivity and file testing to optimise Straight Through Processing (STP) for transactions. Your expertise will help ensure a seamless transition and enhance client satisfaction.
• Internal Collaboration: Work in partnership with internal business partners as needed to expedite project resolutions, ensuring a smooth implementation process.

Qualifications

• Proven experience in a client‑facing technical integration role, preferably within cash management or treasury services.
• Strong understanding of payment processing, including EBICS, SWIFT, and various electronic payment formats.
• Familiarity with ISO20022 standards and proprietary financial file formats.
• Excellent project management skills with a track record of delivering projects on time and within scope.
• Strong communication and interpersonal skills to effectively liaise with clients and stakeholders.
• Ability to work independently and collaboratively in a fast‑paced environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.