Client Services & Administration Specialist (Hybrid)

Employment Services Elgin; Greater London; Hybrid; GBP 35,000 - 54,000; Full time

Job summary

A prominent employment service provider in Greater London is seeking a detail-oriented individual for a full-time position. Responsibilities include managing plan and member maintenance, handling inquiries, and building relationships with various stakeholders. Candidates should possess strong analytical skills, a customer service focus, and proficiency in Microsoft Office, particularly Excel. This hybrid role requires a proactive approach and the ability to handle sensitive information with care. Join a team committed to providing quality service.

Qualifications

• Ability to pursue solutions using documented processes and tools.
• Positive can-do attitude in customer service.
• Ability to prioritize and execute varied work independently and in teams.
• Desire to produce quality work and meet deadlines.

Responsibilities

• Handle plan and member maintenance on GPAS, including data updates and reporting.
• Manage daily inquiries from multiple audiences.
• Oversee a block of business and foster relationships.
• Administer sensitive issues timely and accurately.

Skills

Strong analytical skills

Customer service focused

Strong communication skills

Highly organized

Strong interpersonal skills

Self-motivated

Strong research and analysis skills

Strong problem solver

Fluency in Microsoft Office tools

Strong proficiency in Excel

Knowledge of investment/retirement arrangements

Bilingual French/English

Job description

A prominent employment service provider in Greater London is seeking a detail-oriented individual for a full-time position. Responsibilities include managing plan and member maintenance, handling inquiries, and building relationships with various stakeholders. Candidates should possess strong analytical skills, a customer service focus, and proficiency in Microsoft Office, particularly Excel. This hybrid role requires a proactive approach and the ability to handle sensitive information with care. Join a team committed to providing quality service.