Client Services Account Manager - Print Experience

Future Recruitment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading print solutions company in the UK is seeking a Client Services Account Manager to oversee client accounts and ensure exceptional service. This internal role emphasizes managing project timelines and details while maintaining strong client relationships. Ideal candidates will have a proactive and organized approach to account management. Become part of a dynamic team that thrives on creativity and innovation, pushing the boundaries in print and packaging.

Qualifications

• Experience in client services and account management in the print industry.
• Strong organizational skills to manage multiple projects simultaneously.
• Ability to build relationships with clients and exceed their expectations.

Responsibilities

• Manage a portfolio of accounts and provide internal customer service.
• Act as a main point of contact for clients, ensuring satisfaction.
• Manage projects from start to finish, keeping details on track.

Skills

Customer service

Project management

Communication

Adaptability

Job description

NEW VACANCY (PT3230)

My client is a well-established forward-thinking print solutions company, known for delivering high-quality lithographic, digital, and large-format print to a wide range of customers across the UK.

They are the home for creative, focused and imaginative people who deeply care about the brands they collaborate with as well as the people they employ. Leading with their consultative approach, evolved from their core values and belief in engagement and partnership, they couple expertise with creativity and technology to help brands engage with their audiences. No two days are ever the same here - and that's exactly how they like it!

They have an exciting opportunity for a Client Services Account Manager to help support their client retention and growth, maintain and increase their incredibly high standard of care and creativity. The role is for an experienced and highly diligent print specialist. The role will include working with key clients, developing ideas overseeing production, testing, interacting with their creative team, CAD team, wide format team etc. to regularly check progress with projects to ensure they are produced to brief, on time and on budget.

What You'll Be Doing :

• Managing a portfolio of accounts - this is not an external sales role. This is an internal customer service role.
• Acting as a main point of contact for clients, making sure they feel valued and supported.
• Discuss specs and provide quote through creative, print production, direct mail and distribution.
• Managing projects from start to finish, keeping timelines and details on track.
• Spotting opportunities to add extra value along the way.
• Helping them continue to push boundaries in print and packaging innovation.
• If you enjoy challenging the norm, creating truly unique project and having fun, this role could be for you.

Candidate Qualities :

• Agile and adaptable and able to switch gears quickly and keep multiple plates spinning.
• Proactive and organised always one step ahead in making sure client needs are not just met but exceeded.
• A people person with a warm, approachable style and a genuine passion for delivering excellent customer service.
• A team player who thrives in a supportive, collaborative environment but can also take initiative when it counts.