Client Service Manager

Stryker Corporation; Leeds; Hybrid; Confidential; Full time

Job summary

A global advisory firm is seeking a Client Service Manager in Leeds to lead a talented team of Client Service Advisors. This hybrid role focuses on delivering exceptional client service, driving team success, and ensuring operational excellence. Ideal candidates will have significant insurance experience and a passion for mentoring. Join a dynamic team where you can thrive while making a substantial impact on client satisfaction and team performance.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Agile working environment

Qualifications

• Insurance experience is a must, ideally gained at an insurance broker.
• Proven experience in managing high performing teams is necessary.
• ACII or equivalent is preferred but not essential.

Responsibilities

• Lead and inspire a team of Client Service Advisers.
• Drive excellence in client experience by ensuring each interaction is seamless.
• Champion best practice in managing commercial insurance portfolios.

Skills

Insurance experience

Managing high performing Teams

Mentoring colleagues

Technical knowledge in Property, Casualty, Motor, Financial Lines, Cyber

Education

ACII or equivalent

Job description

Client Service Manager - Leeds Advisory

We're Hiring! Are you a dynamic leader with a passion for delivering exceptional client service? Do you thrive on building strong relationships and inspiring teams to achieve their best?

Aon Advisory is looking for a Client Service Manager to lead a talented team of Client Service Advisors (Account Managers) within our Commercial Insurance division.

This is a hybrid role, offering the flexibility to work virtually and from our fantastic Leeds South Central office.

Join us and play a key role in driving client satisfaction, team success, and operational excellence!

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

About Advisory

Aon Advisory provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a SME or a corporate company with a premium spend of between £10,000 and £250,000. Advisory clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the wider team provides clients with a claims service and advice on risk management across most industries.

What the day will look like

As Client Service Manager, you'll be at the heart of our Commercial Insurance operations, ensuring clients receive tailored solutions and exceptional service. Your role will combine leadership, collaboration, and strategic oversight:

• Lead and inspire a team of Client Service Advisers (Account Managers), coaching and motivating them to consistently deliver the high standards our Advisory clients expect.
• Drive excellence in client experience by working closely with Client Service Advisors, Specialists, and Business Service Support to ensure every client interaction is seamless and value-driven.
• Champion best practice in managing complex commercial insurance portfolios, ensuring compliance, accuracy, and timely delivery.
• Collaborate across the business to identify opportunities for process improvements and innovative solutions that enhance client satisfaction.
• Empower your team through regular feedback, development plans, and fostering a culture of accountability and success.
• Manage a portfolio of Clients in line with Advisory Market Placement Strategy and Client Service Strategy.
• Ensuring the delivery of a coordinated and managed high quality, innovative client service in accordance with the agreed Scope of Service Agreement relating to Commercial insurance products.
• Liaise effectively with Client Managers and the Head of Office to ensure client needs are met and concerns raised and addressed/remedied.
• Understand Aon's products/facilities and other offerings - ensuring budgetary forecasts are maintained Compliance with regulatory requirements and business procedures
• Through Management Reports and liaising with staff and Line Manager ensure Client Services are transacting business with clients and insurers in a compliant and robust way, with operational processes/procedures being monitored, maintained and improved.
• Ensure that file review outcomes meet the standards of our required regulatory requirements and business is conducted in accordance with our policies and procedures.
• Identify potential improvements in programme design for Clients and make recommendations to Client Managers.
• Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers.

How this opportunity is different

This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day.

Our Leeds office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Aon UK Leadership. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months.

There will be opportunity to connect with and learn from colleagues around the business as you play your role in delivering Aon United to our clients.

Skills and experience that will lead to success

• ACII or equivalent is preferred but not essential.
• Insurance experience is a must, ideally gained at an insurance broker.
• Proven experience in Managing high performing Teams.
• Experience as a mentor to advise, help develop less experienced colleagues is an advantage.
• Proficient level of technical knowledge, especially in the major pecuniary classes, Property / Casualty, Motor, Financial Lines and Cyber etc.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.