Client Service Associate - Norwegian Speaker

Gartner; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global research and advisory company in the United Kingdom is seeking a Client Success Associate to ensure that every client receives exceptional value. You will partner with clients in various industries, deliver value, manage accounts, and align resources to support client needs. Candidates should possess a Bachelor's degree and have excellent communication and collaboration skills, along with the ability to use Norwegian proficiently.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Ability to use Norwegian (Reading, Writing and Speaking) at a Business or Native level.

Responsibilities

• Partner with clients from senior C-levels to client professionals.
• Deliver value to decision makers and drive Gartner growth.
• Identify client priorities and align resources to best support them.
• Collaborate with internal stakeholders to drive service delivery.
• Leverage insights & metrics to enhance client engagement.

Skills

Strong communication skills

Collaboration skills

Prioritization skills

Critical thinking

Influencing skills

Education

Bachelor's degree

Job description

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

What you will need:

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Ability to use Norwegian (Reading, Writing and Speaking) at a Business or Native level

Gartner is an Equal Opportunity Employer. The following statements are included to reflect policy compliance:

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources. If you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to ApplicantAccommodations at gartner.com.

Job Requisition ID: 103465

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