Client Service Advocate

Lawes Insurance Recruitment; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global insurance broker in London seeks a Claims Technician to provide exceptional client service and technical support. The ideal candidate will manage claims processing, negotiate complex matters, and build strong client relationships, ensuring outstanding service delivery. Experience in reinsurance and familiarity with related systems are essential. This role offers a dynamic environment and opportunities for professional growth.

Qualifications

• Previous experience in a reinsurance Client Services role.
• Competence in handling a wide range of risk types including proportional and excess of loss.
• Experience working with large corporate clients.

Responsibilities

• Engage in technical processing including premium and claims.
• Liaise with clients and carriers for service delivery.
• Manage and negotiate excess of loss claims.

Skills

Multi-disciplined technical processing

Client relationship management

Negotiation skills

Use of Salesforce

Microsoft Office proficiency

Tools

Salesforce

Open TWINS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Lawes are proud to be partnering with a Leading global broker in their search for a dedicated and experienced Claims Technician. This role is central to providing exceptional client service and technical processing support within a fast-paced, collaborative environment.

RESPONSIBILITIES

• Engage in multi-disciplined technical processing including premium, pro rata and excess of loss claims
• Liaise with clients and carriers on a technical level to ensure outstanding service delivery
• Build and maintain strong relationships with internal and external clients
• Support brokers through risk sign-down and maintenance of account statistics
• Manage and negotiate excess of loss claims including complex matters and reinsurer audit
• Represent the business in client and reinsurer meetings when required

DAY-TO-DAY

• Process a variety of risks including proportional and excess of loss premiums and claims
• Operate efficiently using Salesforce and Open TWINS
• Communicate professionally with clients, insurers and internal teams
• Manage workload effectively while prioritising and meeting deadlines
• Resolve complex issues with sound judgement and actionable solutions
• Apply working knowledge of management systems and quality assurance processes
• Use Microsoft Word, Excel, Outlook and PowerPoint or equivalent applications

EXPERIENCE

• Previous experience in a reinsurance Client Services role
• Competence in handling a wide range of risk types including proportional and excess of loss
• Experience working with large corporate clients
• Familiarity with IMR, CLASS, ECF and LORS systems
• Confident user of Microsoft Office or similar platforms

If you have the relevant experience or know someone that does please contact me now on 07458162 853 or email us at [e-mail]

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Major Loss Technical Claims Manager (...