Client Service Administrator

Marstep Resourcing Solutions; Oswestry; On-site; GBP 22,000 - 30,000; Full time

Job summary

A financial services organization in Oswestry is looking for a Client Services Administrator to provide exceptional client care and support the onboarding of new clients. Key responsibilities include processing new business, maintaining client relationships, and ensuring high customer service standards. Candidates should possess strong communication, problem-solving, and organizational skills. This position offers an excellent career development opportunity within a dynamic team.

Qualifications

• Strong communication and listening skills to inform and advise clients.
• Ability to work well under pressure and manage multiple tasks.
• Commitment to continuous personal development.

Responsibilities

• Provide first-class client care.
• Process new business and maintain client relationships.
• Support onboarding of new clients.

Skills

Communication skills

Listening skills

Problem-solving skills

Organisational and planning skills

Creative thinking

Confidence and patience

Job description

The Role

The role of the Client Services Administrator is to provide first class client care for clients of the business.

Key Responsibilities and Outputs

• Processing of new business following all company procedures and processes
• Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
• Deal with new and existing client communications and queries
• Supporting and dealing with new enquiries
• Supporting and dealing with existing client enquiries
• Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
• Continuous professional development to meet personal development needs

Nature and scope of responsibilities

Reports to: Client Services Manager/Operations Manager

The role holder will have primary responsibility for:

• Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
• Supporting the on-boarding of new clients into the business
• Maintaining existing client review communications
• Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
• Supporting the delivery of and achievement of the client service standards
• Client continual improvement feedback communications and maintenance
• Individual workflow and task delivery

Skills

• Communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
• Listening skills, to understand exactly what clients require
• Problem-solving skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• An ability to work well under pressure
• Organisational and planning skills to develop customer services policies
• Good personal presentation, especially when working with clients face to face
• A commitment to improve your own customer service skills on an ongoing basis

The role holder will keep up to date with legislative and industry changes which affect the business and its clients.

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.