Client Relationship Manager - Recruitment

Stafforce Recruitment; Hessle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a resilient Account Manager to manage client relationships in the Hull area. This role involves overseeing the recruitment cycle, ensuring exceptional service delivery, and maintaining strong client connections. Ideal candidates will have recruitment experience, excellent communication skills, and a proactive approach. Benefits include competitive salary and ongoing training opportunities. Flexibility in working hours is required for this dynamic position.

Benefits

Wellbeing support

Lifestyle savings and discounts

Annual company events

Free on-site parking

Ongoing training and development

Qualifications

• Proven experience in recruitment, particularly industrial recruitment.
• Strong relationship-building skills and stakeholder management.
• Ability to remain calm under pressure and find solutions.

Responsibilities

• Act as primary contact for clients across the Hull region.
• Manage the full recruitment cycle for various clients.
• Monitor KPIs and ensure compliance with legislative requirements.

Skills

Client relationship management

Stakeholder management

Resilient mindset

Organizational skills

Communication skills

Job description

Location: Hull Area

Salary: £30,000 + Bonus

Hours: Monday-Friday, 8:30am-5:00pm (flexibility required, including on-call evenings & weekends)

Overview

We are looking for a resilient, positive, and proactive Account Manager to join our team and take ownership of multiple client relationships across the Hull area. This role is ideal for someone with a recruitment background-industrial recruitment experience is a strong advantage-who thrives in a fast-paced environment and enjoys building long-term partnerships with clients and internal teams.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of clients across the Hull region.
• Build and maintain strong, trust-based relationships that promote client retention and growth.
• Regularly meet with clients to review performance, understand recruitment needs, and provide tailored workforce solutions.

Recruitment & Service Delivery

• Manage the full recruitment cycle, ensuring timely and compliant fulfilment of client requirements.
• Oversee candidate attraction, selection, onboarding, and performance monitoring.
• Ensure service delivery is consistent, professional, and aligned with client expectations.

Team Leadership & Coordination

• Support and guide internal colleagues to ensure cohesive and effective delivery.
• Promote a positive, supportive team culture with a \"can-do\" attitude.
• Lead by example with resilience, adaptability, and a solution-focused approach.

Operational Excellence

• Monitor KPIs, SLAs, and contract performance.
• Ensure compliance with company policies, legislative requirements, and sector standards.
• Produce reports, forecasts, and client updates as required.

Out-of-Hours Support

• Participate in an on-call rota to provide support during evenings and weekends.
• Respond promptly to urgent client needs and operational challenges.

Skills & Experience Required

• Proven experience in recruitment; industrial recruitment experience is highly advantageous.
• Strong relationship-building and stakeholder-management skills.
• A resilient mindset with the ability to remain calm and solution-driven under pressure.
• Positive, enthusiastic, and committed to delivering exceptional service.
• Confident managing multiple clients and competing priorities.
• Excellent organisational and communication skills.
• Full UK driving licence (desirable due to regional travel).

Benefits & Perks

• Hive360 benefits package, including wellbeing support, lifestyle savings, and employee discounts.
• Annual company events, celebrations, and team activities.
• Free on-site parking for ease and convenience.
• Competitive salary with performance-related bonus opportunities.
• Ongoing training, development, and career progression.

What We're Looking For

• A proactive problem-solver with a genuine passion for client care.
• Someone who thrives in a dynamic environment and enjoys variety.
• A team player who leads with positivity, professionalism, and resilience.
• A flexible approach to working hours, including out-of-hours availability when required.

S15

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies