Client Relationship Manager

Blue Legal; Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading national law firm is seeking a Client Relationship Manager to manage key client accounts and enhance the client experience. This role offers flexibility in working hours, ideally 4 days a week. The successful candidate will build relationships, identify cross-selling opportunities, and collaborate with the business development team. Ideal for someone with prior legal or professional services experience.

Qualifications

• Previous experience working within a legal or professional services environment.
• Able to build relationships with fee earners across offices and the wider Marketing team.

Responsibilities

• Act as the account manager for selected key client care.
• Maintain client service tools and liaise with client service teams.
• Identify cross-selling opportunities across departments.

Skills

Client account management

Relationship building

Cross-selling

Client feedback analysis

Job description

Location: Midlands
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 22nd May 2025

A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The team offer amazing flexibility and are open to part-time hours, their preference is 4 days a week, but this is flexible.

The Responsibilities

• Act as the account manager for a selected group of key client care
• Maintaining client service tools for each client liaising with the client service
• Take lead on calls identifying arising actions and seeing them through to
• Identify opportunities to cross–sell across departments’ firm
• Involvement in client listening activities, to gather feedback and ensure follow-
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience
• Conduct quarterly financial analysis of key client accounts and advising fee
• Monitor client investment for key accounts to ensure
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate

• Previous experience working within a legal / professional services
• Able to build relationships with fee earners across offices and with wider Marketing team.

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