Client Relationship Director (12 Month FTC)

Opencast; Newcastle upon Tyne; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

A growing tech consultancy in Newcastle upon Tyne is seeking an experienced Client Relationship Director to manage key client accounts and drive growth. Candidates should have a strong background in client service and software consultancy. This role offers a salary between £65,000 and £90,000, with flexible working options including remote work. The ideal candidate will excel in building client relationships and fostering a collaborative work environment.

Benefits

Competitive pension

Health cash plan

Share options

Discretionary bonus

Flexible hours

25 days holiday

Qualifications

• Proven track record of managing key client accounts.
• Experience in software consultancy.
• Ability to work collaboratively in a team environment.

Responsibilities

• Build networks and win new work within accounts.
• Form trusted long-term relationships with key client stakeholders.
• Manage processes in Salesforce and Key Account Management software.

Skills

Client relationship management

Strategic planning

Negotiation

Communication

Tools

Salesforce

Job description

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Overview

Ready for a new challenge?

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.

The role

We\'re looking for an experienced Client Relationship Director to join our team. We\'re growing at an exciting rate, and we have significant client demand for our services. You\'ll be someone who can strategically grow and manage some of our key client accounts. You\'ll be self-motivated and able to work with our existing team to nurture and grow our business. You\'ll have an excellent track record of client service and software consultancy work. You\'ll make sure delivery provides purposeful impact to our clients. You\'ll listen, collaborate and solve problems for our clients. You can work remotely, with regular travel to our Newcastle HQ and to client sites.

What you\'ll do within our teams

• Key client growth
• Build networks and win new work within accounts, meeting or exceeding growth targets
• Create, track, maintain and surface key client business targets and goals
• Present and make proposals, including pricing, rate cards and time and materials quotes
• Generate and assess new opportunities within accounts and qualifying them in or out
• Work with marketing to highlight case studies and potential promotional activity with clients
• Work with Corporate Development to provide informed new business drives
• Assist with new prospects, or lead on an existing client bid management
• Forecast demand via pipeline, publish pipeline, and feed pipeline updates
• Update Recruitment for advance hiring and innovation team preparation

• Client relationships and management
• Form trusted long-term relationships with key client stakeholders
• Promote the work we do and the services we offer with clients, peers and senior colleagues
• Get purchase orders, scopes of work and legal documents in place and stored safely. Manage processes in Salesforce and Key Account Management software
• Ensure we adhere to contractual and contract commitments (contractual SLAs / KPIs)
• Embody Opencast values across our clients
• Liaise with clients and be their voice in our organisation
• Act as a point of escalation for client account risks & issues
• Work with point people for account reporting and demonstrating impact to the client
• Ensure we deliver the people and projects we promised

• People management
• Work with People Allocation and our Delivery Management Office to mobilise consultants onto the client
• Brief any new opportunity requirements to our internal teams
• Ensure timely onboarding of our people to client accounts
• Review monthly billing reports for accuracy
• Support the development and motivation of our people, including decisions on training, re-skilling, rotation and formal 1-2-1 meetings
• Act as second-level contact if the People team or Service Leads aren\'t available to help, including handling minor issues, holidays and sickness, and keeping the client informed

You\'ll suit this role if you:

• can be the client\'s voice in our organisation and work within a client-centric culture
• improve client experiences by iterating and applying a client experience roadmap
• are strategic in the development of relationships and opportunities within existing client accounts
• work well with Service Leads to ensure work delivered is to the highest standard
• can maximise revenue and profitability of accounts, whilst maintaining positive relationships
• clearly communicate the health, future goals, plans and revenue generation of your accounts
• drive new business, assist with new prospects and lead on bid management
• know how to negotiate commercial contracts and adhere to contractual and compliance commitments

Salary

Client Relationship Director: £65,000 - £90,000

What our offer includes

• A competitive pension, health cash plan, share options and discretionary bonus.
• Flexible hours and 25 days\' holiday.
• People to support you every step of the way.

Where you\'ll work

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, or home. Travel is part of life at Opencast, and takes into account requirements of your work, and your team.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Job interviews are on Microsoft Teams. We\'ll make any adjustments to help you.

Want to know more?

Visit our website or email [e-mail]

£65,000 - £90,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.