Client Relations Assistant - French Speaking

Arlettie; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A global event company is seeking a Client Relations Assistant in the United Kingdom for a temporary position. You will provide customer support during an event, manage client enquiries, and collaborate with the event team. Fluency in French is required, and experience in customer service or retail is preferred. This role requires strong communication skills and a professional demeanor.

Qualifications

• Must speak French fluently; Italian is a bonus.
• Experience in customer service, retail, hospitality, or a client-facing role preferred.
• Confidence in client interactions both over the phone and in-person.

Responsibilities

• Support the creation and maintenance of customer service cases.
• Serve as the first point of contact for customer enquiries.
• Collaborate closely with the event team to ensure a seamless experience.

Skills

Fluent in French

Strong verbal communication skills

Customer-focused mindset

Job description

Role Summary

We are looking for an energetic, self-motivated, and experienced Client Relations Assistant to join our global Arlettie team. In this role, you will provide customer service support by managing client enquiries and ensuring a smooth experience leading up to and during our upcoming event.

This is a temporary position running for three weeks, starting week commencing 25th September. You will play a key role in delivering excellent customer service in a fast-paced, dynamic, and client-focused environment.

Key Responsibilities

• Support the creation and maintenance of customer service cases, dashboards and reports.
• Serve as the first point of contact for customer enquiries via email, phone and in-person interactions.
• Assign and prioritise customer cases, ensuring timely resolutions.
• Collaborate closely with the event team to ensure a seamless customer experience.

Qualifications, Skills and Experience

• Must speak French fluently. Italian is a bonus.
• Experience in customer service, retail, hospitality, or a client-facing role (preferred but not required).
• Strong verbal communication skills and a customer-focused mindset.
• Confidence in speaking to clients over the phone and in-person.
• A professional, friendly, and polished demeanour suitable for luxury retail.

Website: www.arlettie.co.uk