Client Platform Specialist

EOS IT Solutions; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology solutions company in Greater London is seeking a Client Platform Specialist to set up, configure, and support various hardware devices. The role involves supporting operational requests, automating solutions, and providing technical support both remotely and onsite at events. Candidates should have at least 2 years of experience in corporate environments, excellent communication skills, and a passion for technology. This position requires international travel and offers an engaging work environment.

Qualifications

• At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment.
• 1+ years of Enterprise Windows client management experience (GPOs, Chef, FOG, MDT).
• Experience in building PCs, particularly gaming PCs.

Responsibilities

• Support day-to-day operational requests that come in through the internal tasking queue.
• Identify internal process and automation improvements.
• Administer and maintain client system management tools.

Skills

MacOS/Windows/iOS/Android support

Excellent communication skills

Basic networking skills

Experience with mobile device management

Experience with ADB

Education

BA/BS degree or equivalent experience

Tools

Powershell

bash scripts

Python

Windows system management tools

Job description

Client Platform Specialist

EOS is seeking a Client Platform Specialist to be a key member in a small team with a large technology client. The role will concentrate on the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices). This position is part of the IT organization, so candidates must be passionate about technology, live customer service and have the ability to thrive in a fast paced, high-pressure environment. A passion for gaming is a plus.

Responsibilities

• Support day-to-day operational requests that come in through the internal tasking queue
• Support automated solutions using Powershell, bash scripts, Python
• Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
• Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
• Identify internal process and automation improvements
• Provide technical support both remotely and onsite at events
• Maintain and manage Windows, Android, iOS, iPadOS images
• Create and maintain documentation for all processes and troubleshooting guides
• On-site event support that may include international travel outside of normal office hours
• Off-site on-call event support outside of normal office hours

Requirements

• At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
• BA/BS degree or equivalent experience in a similar field
• Experience in a startup environment a strong plus
• Excellent communication skills and ability to clearly communicate complex technical concepts
• 1+ years Enterprise Windows client management experience(GPO’s, Chef, FOG, MDT etc.)
• Experience with mobile device management(MDM) solutions
• Experience with ADB (flashing/sideloading)
• Basic networking skills (DHCP, TCP/IP, FTP, PXE)
• Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
• Basic knowledge of Linux environments a plus
• Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components a plus
• This job requires international travel. Accordingly applicants must have a valid passport at time of employment and maintain their passport as long as they are in this position.