Client Manager

Clover HR; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing client in the furniture sector is seeking a Client Manager. This role emphasizes customer service excellence, requiring a professional and articulate individual. Key responsibilities include processing sales orders, liaising with interior designers, and resolving customer queries. Proficiency in Excel, Google Sheets, and familiarity with Shopify or courier portals is advantageous. Flexible and positive attitude is essential for success in this busy environment.

Qualifications

• Professional and articulate with experience in both B2C and B2B settings.
• Solid background in customer service.
• Experience in the furniture industry is highly attractive but not essential.

Responsibilities

• Communicate with customers in a professional manner.
• Process sales orders and manage administration.
• Liaise with interior designers.
• Resolve customer queries via phone and email.
• Continuously update system.

Skills

Customer Service Excellence

Excel Proficiency

Google Sheets Proficiency

Communication

Problem-solving

Tools

Shopify

Courier Portals

Job description

Overview

Our succesful and growing client is looking for an exceptional Client Manager to join their team.

In this largely customer service focussed role the successful candidate will be professional, articulate, experienced in dealing with both B2C and B2B with the capacity to communiate at all levels. You will have a solid background in Customer Service, confident on excel and google sheets, ideally have Shopify and courier portal experience. Experience within the Furniture industry would be highly attractive but is not essential!

Responsibilities

• Communicating with customers in professional manner.
• Sales order processing and administration.
• Liasing with Interior Designers
• Resolving customer queries by phone and email
• Continually updating system

Personal Skills

• Good written and verbal communication skills.
• A customer driven approach with the ability to take a balanced view in resolving queries.
• Ability to prioritise their workload and complete tasks to tight deadlines.
• A positive attitude to work offering flexibility, commitment and support in a busy environment including completing additional tasks and duties as requested by management.