Client Manager

QBE; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Greater London seeks a Client Manager to join the team focused on client engagement. The role requires managing a portfolio and leading multi-disciplinary teams to implement engagement strategies. Ideal candidates will have client-facing experience, strong communication skills, and the ability to build relationships with large clients. This hybrid position offers various benefits, including flexible working and private medical insurance, making it a great opportunity for someone eager to contribute to business success.

Benefits

30 days holiday per year

Flexible working hours

Private medical insurance

Pension plan with 10% employer contribution

Cycle-to-Work benefit

Qualifications

• Experience working in a client-facing role, ideally with large clients.
• High level of pace, drive, and positive energy.
• Strong engagement skills and collaborative mindset.

Responsibilities

• Manage portfolio and demonstrate strong client engagement.
• Lead QBE teams in planning and execution of engagement strategies.
• Ensure effective client and broker communication.

Skills

Communication

Critical Thinking

Customer Service

Distribution Management

Distribution Management

Stakeholder Management

Team Management

Job description

Primary Details

• Time Type: Full time
• Worker Type: Employee
• Client Manager
• London
• Permanent (Hybrid)

The Opportunity

Following a period of sustained growth and further investment in the major client segment we are interested in speaking with individuals who have the experience drive and ambition to join our Client Engagement Team and help build on this success and further develop QBE’s capabilities and proposition.

The team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects here in Europe and are a fundamental component of our value proposition.

As a Client Manager you will support the co‑ordination of a client management methodology across European Operations (EO) ensuring individual client needs are consistently met. You will assist with the development of value propositions / solutions across EO that address the varied needs and risks of our clients (new & existing) to ensure any engagement is supporting business risk and profitability criteria set by Divisional leadership.

Your new role

Manage own portfolio and demonstrate strong client engagement of identified EO clients coordinating internal stakeholders and ensuring implementation of a client engagement strategy.

• Lead multi‑disciplined QBE teams in the planning development and execution of engagement strategies for identified clients, including
  • Chairing and participating in account planning meetings aligned to the agreed EO client management methodology
  • Ensuring client and broker communication is effective and supports the QBE strategy and objectives
  • Monitoring progress and performance towards achieving agreed objectives
  • Provide leadership in QBE’s bid process for new business renewals and jeopardy situations ensuring clear understanding of client and broker objectives, managing stakeholder involvement and maintaining communication.
  • Lead the creation of client reports and collateral articulating the QBE proposition.
  • Manage broker and client feedback, address requirements and issues and implement remedial actions.
  • Liaise with the Broker Distribution team to ensure consistent engagement with our Major Trading Partners.
  • Assist the Client Executives with more complex clients to gain experience in non‑conventional programmes, non‑standard structures differing QBE propositions.
  • Support the component parts of the Insurance Division acting as an advocate within QBE for strategic client initiatives and change programmes.
  • Assist with the creation and development of material and collateral for sales and marketing purposes.
  • Co‑ordinate, manage and/or participate in client forums, seminars & events aligned to EO strategy.
  • Establish a network of relationships across EO to facilitate efficient delivery of the agreed client management methodology, enhanced sharing of knowledge and information.
  • Actively participate in and contribute to ad hoc projects and strategic initiatives which support achievement of business goals.
  • Understand how the key insurance products underwritten by QBE operate and have an ability to articulate this with real‑life examples.
  • Actively undertake personal development to ensure up‑to‑date knowledge and skills.
  • When working alongside colleagues establish clear accountabilities and expectations for delegated tasks.

About you

• Experience working in a client‑facing role, ideally working with large clients from either an insurance or broking background.
• High level of pace drive and positive energy to get the job done.
• Strong engagement skills and actively looks to partner with colleagues at all levels.
• Able to contribute to the development of strategies for the medium and long term.
• Able to negotiate, persuade and influence both directly and indirectly.
• Excellent communication skills, both written and verbal, including creative writing of reports.
• Networking and business development skills.
• Highest levels of integrity.
• Strong relationship building capability.

Self‑starter, curious, confident and tenacious

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best, that’s why we have created At My Best. Its our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum toward realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future, helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome this conversation. Over 13,000 people working across 27 countries are big enough to make a real impact but small enough to provide a friendly workplace where people are down‑to‑earth, passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best – QBE Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important, so our flexible working opportunities are open to all, including part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long‑term financial, environmental and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint by investing more in green businesses than the broader market, so your savings are looking after the planet’s future as well as your own.
• Cycle‑to‑Work benefit – regular exercise whilst making your commute greener and cheaper by selecting and biking and/or accessories up to the value of 5000.
• To find out more visit our Reward Page.

QBE Awards

• Insurance Post British Insurance Awards 2025: Winner – Commercial Lines Insurer of the Year
• Winner – Reinsurer of the Year – QBE Re Winner
• ESG Diversity Equity and Inclusion Initiative of the Year – Winner
• Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024: Winner – Network Management of the Year
• Insurance Business UK 5‑Star Cyber Awards 2024: QBE rated as a 5‑Star Cyber Insurer
• UK IT Industry Awards 2023: Winner – Green Technology Innovation of the Year
• Working Dads Employer Awards 2023: Winner – Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net‑zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net‑zero pledges and inclusion of diversity targets and our award‑winning impact investment initiative Premiums4Good, please visit our Sustainability homepage and read our latest Sustainability Report.

What next

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills

• Communication
• Critical Thinking
• Customer Service
• Distribution Management
• Intentional collaboration
• Managing performance
• Portfolio Analysis
• Portfolio Management
• Process Improvements
• Professional Networking
• Revenue Growth
• Risk Management
• Stakeholder Management
• Strategic Management
• Team Management

Application Close Date: 27 / 11 / 2025 11 : 59 PM

How to Apply

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Required Experience: Manager

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type: Full-Time

Experience: years

Vacancy: 1