Client Liaison Coordinator

Signature Senior Lifestyle Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading lifestyle provider in Greater London is seeking a Client Liaison Coordinator. In this full-time role, you will support the sales process by managing enquiries, assisting with the move-in process, and engaging with the community. The ideal candidate will have strong organizational skills and experience in a customer-facing role. The position offers a salary starting from £28,000 per annum, with benefits including up to 30 days annual leave, ongoing training, and workplace pension.

Benefits

Up to 30 days annual leave

Free meals on shift for staff working 6+ hours

Employee Assistance Programme

Qualifications

• Experience in a customer-facing role, preferably in sales or marketing.
• Strong organizational skills and attention to detail.
• Ability to build relationships with local businesses and contacts.

Responsibilities

• Support sales targets and maintain the sales database.
• Manage the move-in process from start to finish.
• Assist with community engagement and sales events.

Job description

Your role at Signature

As a Client Liaison Coordinator, you’ll be at the heart of our sales and marketing process, supporting our Client Liaison Manager to ensure every enquiry, show-round, and move-in runs seamlessly. You’ll:

• Support sales targets, follow up on leads, and maintain our sales database.
• Manage the move-in process – from initial paperwork to a warm welcome on day one.
• Prepare and update resident files and ensure accurate reporting.
• Assist with sales events, open days, and community engagement activities.
• Build strong relationships with local business contacts and referral sources.
• Provide office cover, including some weekends and evenings.
• Deputise for the Client Liaison Manager when required.

What Signature Offer

• From £28, per annum
• Full time - 40 hours per week
• Monday to Friday, 9.00am - 5.30pm
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1, cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Surbiton nearest train station
• Walking - less than 1 mile from nearest train station
• Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25