Client Experience Manager

United Autosports; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motorsport organization is seeking a Client Experience Manager to enhance client relationships and ensure exceptional experiences for partners, sponsors, and VIP guests. The ideal candidate will have strong client management experience, excellent communication skills, and the ability to remain calm under pressure. This role involves daily interaction with partners, transforming contractual agreements into premium experiences, and producing polished post-event reports. Flexibility to travel globally and work weekends is required.

Qualifications

• Strong experience in client management or luxury service.
• Natural ability to build rapport and trust.
• Excellent written and verbal communication skills.
• Flexibility to travel and work weekends.

Responsibilities

• Own partner relationships on a daily basis.
• Transform agreements into premium experiences.
• Host partners with warmth and professionalism.
• Produce post-event reports to support renewals.
• Communicate consistently between events.

Skills

Client management

Hospitality

Communication skills

Organizational discipline

Ability to build rapport

Calmness under pressure

Job description

Client Experience Manager – United Autosports – Commercial, Partnerships & Brand Experience

If you’re a natural relationship-builder — someone who is warm, calm, polished and exceptional at creating memorable experiences — this is your opportunity to play a pivotal role at one of the most dynamic motorsport organisations in the world.

About the Role

As ourClient Experience Manager, you’ll be the face of United Autosports for partners, sponsors, drivers and VIP guests across all programmes: Hypercar, LMP2, GT3, Historics and Commercial.
Your mission is simple but critical:create such an exceptional experience that clients want to stay with us long-term.

This role is all about retention — relationship depth, value delivery, trust, communication and consistent excellence.

What You’ll Be Doing

• Owning partner relationships day-to-day and event-to-event.
• Turning contractual agreements into seamless, premium experiences.
• Hosting partners trackside with confidence, warmth and professionalism.
• Ensuring every entitlement is delivered flawlessly and on time.
• Producing polished post-event reports that reinforce value and support renewal conversations.
• Working closely with Marketing & Brand, Garage, Hospitality and Commercial teams.
• Maintaining communication with partners between events — not just at races.
• Spotting renewal opportunities early and feeding strategic insight back to leadership.

What You’ll Bring

• Strong experience in client management, hospitality, partnerships, luxury service or brand environments.
• A natural ability to build rapport, read people and create a sense of trust.
• Organisational discipline — able to manage multiple partners across multiple programmes.
• A polished communication style with excellent written and verbal skills.
• The calmness to handle high-pressure live events with composure.
• Flexibility to travel globally and work weekends.
• A genuine passion for delivering exceptional experiences.

Why This Role Matters

Every great partnership lives or dies by the experience the client receives.
Your work will:

• Strengthen long-term partner loyalty
• Increase renewal and retention rates
• Protect revenue and future investment
• Enhance the team’s reputation and professionalism
• Make United Autosports the team partners want to stay with

If you’re thoughtful, intuitive and committed to delivering world-class experiences — we want to hear from you.