Client Experience Assistant

Angela Mortimer; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading staffing agency in the UK seeks a Client Experience Assistant to provide exceptional hospitality and administrative support in a premium office environment. Candidates should have at least one year of experience in client-facing roles and strong skills in communication, organization, and multitasking. This position involves handling client requests, supporting move-ins and events, and ensuring high standards of service delivery. Join a dynamic team to enhance the client experience.

Qualifications

• Minimum 1 year of experience in a customer service or client-facing role.
• Professional appearance and confidence in representing a premium brand.
• Comfortable adapting to fast-paced tasks as needed.

Responsibilities

• Handle day-to-day client and administrative requests.
• Support client move-ins and move-outs.
• Organise and support client events.

Skills

Customer service experience

Strong communication

Attention to detail

Proficient in Microsoft Office

Multitasking

Tools

CRM system

Job description

Client Experience Assistant

We’re looking for a polished and service-driven Client Experience Assistant to deliver a high-end, hospitality-led experience to clients in a premium office environment. This role is client-facing and varied, working closely with a front-of-house team and reporting to the General Manager.

What You’ll Do

• Handle day-to-day client and administrative requests with a professional, personal approach (mail, supplies, taxis, hotels, restaurants)
• Support client move-ins and move-outs, coordinating with design, IT, facilities, and onboarding teams (training provided)
• Assist with bespoke office design projects and show office set-ups
• Organise and support client events and concierge-style experiences
• Track monthly client spend and support the finance team
• Conduct regular building checks to maintain exceptional standards
• Identify opportunities to enhance the overall client and hospitality experience

About You

• At least 1 year’s experience in a customer service or client-facing role
• Well-presented, professional, and confident representing a premium brand
• Strong communication, organisation, and attention to detail
• Adaptable and comfortable with ad hoc tasks in a fast-paced environment
• Proficient in Microsoft Office and email systems
• Able to work independently and as part of a team
• Strong multitasking and prioritisation skills
• Experience using a CRM system (preferred)

Apply now for immediate consideration!