Client Executive - Marine P&I

MARSH LLC.; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurance firm is seeking a Client Executive in Norwich. This hybrid role involves managing client accounts, delivering exceptional service, and supporting the team. Ideal candidates will have experience in the insurance field, strong communication and organizational skills, and a collaborative mindset. The company promotes professional development and fosters an inclusive culture, offering opportunities to thrive in your career.

Benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• Experience in the insurance industry, preferably in a client-facing role.
• Proven ability to build, manage, and develop relationships.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage relationships with clients and producers.
• Handle day-to-day queries and client portfolio adjustments.
• Coordinate production and quality assurance of deliverables.

Skills

Client relationship management

Strong communication skills

Organizational skills

Analytical abilities

Microsoft Office proficiency

Education

ACII qualification or equivalent

Job description

Overview

Join our dynamic Marine team at Marsh as a Client Executive, where you will play a key role in managing an allocated client account portfolio while supporting the Account Executive/Broker.

You will handle your own portfolio of small to medium‑sized clients and contribute to the team's overall client growth. This role offers the opportunity to build strong relationships with clients, underwriters, and internal stakeholders, delivering exceptional service in a collaborative and fast‑paced environment. The position is based in Norwich and is hybrid, requiring you to be in the office at least three days per week.

Responsibilities

• Manage relationships with clients, prospects, and producers to deliver exceptional service and drive growth.
• Handle day‑to‑day queries, renewals, amendments, and mid‑term adjustments for your allocated client portfolio.
• Coordinate the production and quality assurance of client deliverables.
• Develop and maintain strong relationships with underwriters (P&I clubs) and liaise with internal stakeholders to ensure excellent client service.
• Supervise and support client managers in their daily activities and collaborate across the marine department and wider company.

Qualifications

• Experience in the insurance industry, preferably in a Client Executive or similar client‑facing role.
• Strong written and verbal communication skills with confidence to advise and negotiate.
• Excellent organisational skills and the ability to manage multiple enquiries simultaneously.
• Strong analytical and problem‑solving abilities.
• Proven ability to build, manage, and develop relationships.
• Proficiency in Microsoft Office products.

What makes you stand out

• Background in P&I insurance or other marine insurance lines.
• Experience in training or mentoring junior team members.
• Knowledge of marine market conditions and regulatory requirements.
• Ability to remain calm under pressure and work flexibly when needed.
• A collaborative mindset with a strong desire to develop your skill set and understand client risks and exposures.
• ACII part or fully qualified or working towards it (or equivalent).

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.

Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, we help build the confidence to thrive through the power of perspective.

Equal Opportunity

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.