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Client Engagement & Project Administration Executive – Sports Health & Performance Software

Health Partners Europe

Sutton

On-site

GBP 30,000 - 40,000

Full time

Yesterday

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Job summary

A leading sports health company in Sutton is looking for a Client Engagement & Project Administration Executive to provide exceptional client support and manage project activities. This role combines customer interaction, software testing, and training delivery, helping professional athletes and sports organizations improve their performance through innovative software solutions. Ideal candidates will have strong client engagement skills and effective project coordination abilities, ensuring smooth communication and software functionality.

Benefits

Professional development opportunities

Flexible working hours

Access to sports events

Qualifications

Experience in client engagement and support.
Knowledge of performance analysis and data analytics.
Excellent communication skills for training and support.

Responsibilities

Provide client support via live chat, email, and phone calls.
Test system updates and log bugs before release.
Deliver training for new and existing users.
Support project coordination and planning activities.

Skills

Client support via chat and email

CRM system management

Software testing

Training delivery

Data analysis

Education

Relevant certification in project management or client services

Tools

CRM systems

Trello

Pumble

Support elite performance with exceptional care.

The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS).

Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems.

The group continues to grow and we are looking for Client Engagement & Project Administration Executive – Sports Health & Performance Software.

Location

Sutton (Full Time, Office-Based)

Primary base : Health Partners Offices, Sutton
Regular travel to London offices
Occasional travel to client sites or company offices as required

Reporting Line

Reports to: International Client Manager

Key Relationships

Software Developers
Client Managers
Project Lead
External Clients

Company Overview

FORMIS is a leading international provider of medical and performance record software for elite sports teams. Our platform supports professional clubs, national teams, and performance-driven organisations by enabling them to track, analyse, and optimise athlete performance and wellbeing. We pride ourselves on delivering high-quality software, client support, and continuous product innovation.

Role Overview

The Client Engagement & Project Administration Executive plays a key frontline role in delivering outstanding client support and coordinating project activity. Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support.

A critical element of the role is gathering, analysing, and translating client feedback into actionable insights that inform ongoing software development and product improvement. The role also involves system testing, bug reporting, client training, and live support via the help desk.

This is a structured, office-based role with regular working hours in Sutton, supported by occasional travel depending on client and project requirements.

Key Responsibilities

Client Support & Engagement

Provide responsive client support via live chat (Crisp), email, and occasional phone calls
Maintain accurate records of client communications and requests within CRM systems
Build and maintain strong working relationships with sports clubs, national teams, and performance organisations
Support clients with performance data management, reporting, and analytics
Deliver bespoke client reports using integrated dashboards and analytical tools
Collaborate with the development team to resolve issues and improve system functionality

Software Testing & Product Feedback

Test system updates and new features prior to release
Log bugs and development requests using Trello
Gather, interpret, and document client feedback
Contribute insights directly into product development roadmaps

Training & Product Familiarisation

Deliver face-to-face, remote, and on-demand training for new and existing users
Create and maintain user support documentation and training materials
Stay informed on developments in elite sports science, performance analysis, and data analytics

Project Coordination & Internal Collaboration

Support the International Client & Project Lead with project planning and coordination
Assist with sprint planning and software update rollouts
Use Trello and Pumble for task tracking and internal communication
Maintain accurate client and operational data within Capsule CRM

Business Development & Marketing Support