Client Engagement Coordinator

George's Tradition; City of Westminster; Remote; GBP 30,000 - 40,000; Full time

Job summary

A consulting firm is seeking a Remote Client Engagement Coordinator. This position involves interacting with clients digitally to provide support and information on consulting services. Ideal candidates are organized and possess strong communication skills. The role offers competitive salary, performance bonuses, and the flexibility to work from anywhere in the UK.

Benefits

Competitive Salary

Signing Bonus of GBP 500

Performance Bonuses

Flexible Hours

Professional Growth programs

Work-Life Balance support

Inclusive Culture

Qualifications

• Strong communication skills with fluency in English.
• Proficiency in another language is a plus.
• 0-2 years of experience in customer service or client-facing roles.

Responsibilities

• Respond to client inquiries via phone, email, and live chat.
• Update and maintain client records in CRM systems.
• Coordinate with internal teams for client needs.

Skills

Strong verbal and written communication skills

Empathy and client care

Organizational skills

Familiarity with CRM tools

Ability to work independently

Education

High school diploma

Degree in business or related field (optional)

Tools

Salesforce

HubSpot

Microsoft Office

Google Workspace

Job description

Overview

Join a dynamic team in the consulting industry as a Remote Client Engagement Coordinator, supporting clients in sectors such as business, technology, and management from anywhere in the UK. This fully remote role involves connecting with clients through digital channels (phone, email, live chat, video calls) to address inquiries, coordinate tasks, and ensure a positive client experience. Perfect for enthusiastic, organized individuals with strong communication skills, this position offers a flexible, remote work environment to kickstart or advance your career in consulting and management.

Responsibilities

• Respond to client inquiries in English via phone, email, live chat, or video calls, addressing questions about consulting services, project updates, or business solutions.
• Update and maintain client records and task details in CRM systems (e.g., Salesforce, HubSpot).
• Coordinate with internal teams to meet client needs, such as scheduling meetings, sharing project updates, or facilitating communication.
• Assist in preparing basic documents or presentations for consulting projects, using tools like Microsoft Office or Google Workspace.
• Log client interactions to ensure high-quality service and adherence to industry standards.
• Participate in virtual training sessions to learn about consulting processes, client engagement, and digital tools.
• Provide feedback to improve client engagement processes and enhance client satisfaction.
• High school diploma or equivalent; degree in business, communications, or related field is a plus but not required.
• 0-2 years of experience in customer service, administrative, or client-facing roles (entry-level candidates encouraged to apply).
• Fluency in English; proficiency in another language is an advantage.
• Strong verbal and written communication skills, with a focus on empathy and client care.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) or willingness to learn (training provided).
• Stable internet connection (minimum 20 Mbps) and a quiet, professional workspace for remote work.
• Ability to work independently and in a team, with good organizational skills and attention to detail.

Benefits

• Competitive Salary: Attractive compensation package aligned with the UK's standard of living and remote job market.
• Signing Bonus: GBP 500 upon completion of the initial 3-day training period.
• Performance Bonuses: Annual incentives based on client feedback and individual performance.
• Remote Opportunity: Work from anywhere in the UK with full flexibility, supported by provided equipment (laptop, headset) and software access.
• Flexible Hours: Monday to Friday with adaptable schedules (e.g., 9:00-17:00 GMT), no weekend shifts.
• Professional Growth: Paid initial training and access to ongoing development programs to advance in client engagement or consulting roles.
• Work-Life Balance: Support for the UK's diverse lifestyle, prioritizing balance between work and personal life.
• Inclusive Culture: A collaborative, diverse work environment focused on client satisfaction and team success.