Client Director

Stryker Corporation; Manchester; Hybrid; Confidential; Full time

Job summary

A leading global insurance broker is looking for a Client Director to manage corporate client portfolios in Manchester. In this hybrid role, you’ll guide the service team to fulfill client requirements and ensure high standards of service delivery. The ideal candidate has robust client relationship experience, preferably in insurance, alongside strong sales skills. Join a dynamic team where you can thrive in your career, with flexible working options and a focus on professional development.

Benefits

Global Wellbeing Days

Flexible working solutions

Comprehensive benefits package

Qualifications

• Insurance qualifications would be desirable.
• Client relationship experience in the insurance industry is essential.
• Consistent record in developing relationships with C-suite individuals.

Responsibilities

• Lead client service teams to meet service standards.
• Act as senior contact for clients, driving relationship management.
• Identify and address clients' risk requirements.

Skills

Client relationship experience

Sales/growth skills

Effective communication

Understanding of commercial business

Education

Insurance qualifications (e.g., ACII, FCII)

Job description

We're Hiring - Client Director, Corporate Insurance Team (Manchester)

Do you have the expertise to lead complex corporate client portfolios and deliver tailored risk and insurance solutions? Are you ready to step into a senior client-facing role with one of the world's foremost risk advisors and insurance brokers? Aon is now recruiting for a Client Director to join our Corporate team in Manchester. This hybrid role offers flexibility to work virtually and from our Manchester office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The primary responsibility of the role of a Client Director is for a portfolio of clients, identifying and understanding client's strategic direction, identifying and addressing client's risk requirements to utilise the best of Aon's wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and Corporate, supporting Client Managers.

Day to Day Duties

• Identify each client's service requirements and lead the client service team to ensure service meets agree standards.
• Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
• Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients, issuing meeting minutes promptly after meetings.
• Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.
• Assist to achieve the annual revenue target for clients.
• Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
• Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients to enable strategic engagement.
• Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits.
• Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
• Contribute to the development of strategy through the regional leadership team.
• Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth.
• Act as the Aon point of contact in the local marketplace.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

What makes this opportunity different

Join us at our Manchester office, where you'll be welcomed by a team of experienced professionals who value collaboration and continuous growth. Our modern, well‑equipped workspace is designed to inspire creativity and productivity, while our inclusive team culture ensures you feel supported and appreciated. Enjoy a variety of social activities and take advantage of our free daily wellbeing facilities-because your health and happiness matter. Discover a workplace where your potential is recognised and your wellbeing is prioritised. Come and grow with us in Manchester.

Skills and experience that will lead to success

• Insurance qualifications would be desirable - ACII or FCII.
• Client relationship experience in the insurance industry is essential.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Consistent record in developing relationships and working with senior individuals within the organisation at C‑suite level.
• Sales/growth skills / working with our sales team to lead on client pitches and sales for existing clients.
• An effective communicator and presenter.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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