Client Care & Governance Coordinator

DWF Law LLP; Newcastle upon Tyne, Liverpool, Leeds, Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global legal business is seeking a Client Care Assistant to support the Client Contract Delivery Managers. This role involves collaborating with both internal teams and external clients to ensure excellent service delivery. Key responsibilities include managing audit requests and aiding in compliance processes. Ideal candidates will possess strong interpersonal and communication skills, with experience in client-facing roles. This position is located in Newcastle upon Tyne, with hybrid work options available.

Benefits

Inclusive work environment

Career growth opportunities

Support for diverse candidates

Qualifications

• Clear written and verbal communication skills are essential.
• Strong problem-solving abilities in a fast-paced environment.
• Ability to build effective working relationships is crucial.

Responsibilities

• Support contract delivery management activities for the Client Contract Delivery team.
• Collaborate with Client Care Associates to manage audit and assurance requests.
• Coordinate business responses to client due diligence queries.

Skills

Excellent interpersonal skills

Experience in a high-volume administrative or client-facing role

Confident user of Microsoft Office

Strong attention to detail

Self-motivated and proactive

Proactive task management

Tools

Microsoft Office

Job description

A global legal business is seeking a Client Care Assistant to support the Client Contract Delivery Managers. This role involves collaborating with both internal teams and external clients to ensure excellent service delivery. Key responsibilities include managing audit requests and aiding in compliance processes. Ideal candidates will possess strong interpersonal and communication skills, with experience in client-facing roles. This position is located in Newcastle upon Tyne, with hybrid work options available.