Client Care Administrator

British Veterinary Association; Aylesbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A veterinary practice in Aylesbury is seeking a Client Care Administrator to join their team. The role requires excellent communication skills and the ability to manage multiple tasks efficiently. Responsibilities include liaising with clients, managing appointments, and ensuring high customer care standards. The position offers 6.6 weeks of annual leave, additional leave for birthdays, and various employee benefits. This is a full-time role working 40 hours per week, possibly including Saturdays.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Pension scheme

Discounted staff pet care

Qualifications

• Experience in customer care or administration is preferred.
• Ability to manage telephone and email enquiries efficiently.
• Skills in diary management and appointment booking.

Responsibilities

• Liaising with clients and clinical staff.
• Meeting and greeting clients and pets.
• Booking appointments and managing diary.

Skills

Excellent communication skills

Compassionate demeanour

Ability to juggle multiple tasks

Job description

We are hiring! Here at Wendover Heights, we are looking for a Client Care Administrator to join our fantastic team. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close‑knit team that looks after one another, creating a supportive and friendly environment.

Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end‑of‑day banking.
• Maintaining a clean and safe space for our clients and their pets.

About the rota

This is a full‑time role working 40 hours per week to include shift work ranging from 08:00am-20:30pm, 5 days a week possibly to include Saturday work.

About us

Located in the beautiful market town of Wendover, on the edge of the Chiltern Hills Area of Outstanding Natural Beauty, our practice has been providing quality veterinary care for over 40 years. Our two‑acre site features a spacious main hospital building, a standalone cat clinic, and a separate equine facility - though this role will focus solely on the small animal side. We're a team of 45 people, including 11 Full time Equivalent vets (14 in number) and 11 FTE nurses (15 in number), supported by dedicated reception and admin staff. Our facilities include hydrotherapy and physiotherapy services, a large and well‑equipped clinical space. We're known for our friendly atmosphere - and yes, we really do provide lunch for the whole team every day.

Benefits

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeingNon‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care