Client and Community Assessment Officer

Bradford and Airedale Citizens Advice and Law Centre; Bradford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Bradford is seeking a Client and Community Assessment Officer to enhance client access to services. The ideal candidate will excel in communication, adapt to diverse communities, and manage client interactions across various platforms. This role promises a rewarding opportunity to support residents seeking assistance and will involve responsibilities like answering calls, conducting face-to-face sessions, and facilitating referrals. Applications are welcomed from all backgrounds.

Qualifications

• Experience working with culturally diverse communities.
• Ability to quickly identify clients' advice needs.
• Self-motivated with flexibility in service delivery.

Responsibilities

• Answer inbound calls through our adviceline.
• Deal with clients via our digital channels.
• Attend to clients at face-to-face drop-in sessions.
• Assess urgent matters needing specialist input.
• Book advice appointments and complete internal referrals.
• Provide signposting and self-help for clients.
• Support development of access channels.

Skills

Excellent communication

Interpersonal skills

Research skills

Telephone skills

IT skills

Job description

Bradford and Airedale Citizens Advice and Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

This role is a great opportunity to help have a positive impact on clients accessing our service. To help support residents find a way forward.

We are looking to appoint a dedicated, flexible and client focused individual who enjoys working with a wide range of people.

As a Client and Community Assessment Officer, you will be passionate about supporting people, with the ability to work with culturally diverse communities and groups. You will be the first point of contact for our service. The post holder will be expected to be able to quickly identify a clients advice need, their ability to self-help and what the next steps are for the client.

Broadly, your primary responsibilities will cover the following areas:

• Answering inbound calls through our adviceline
• Dealing with clients via our digital channels
• Attending to clients at face-to-face drop-in sessions
• Assess urgent matters which need specialist input and arrange internal referrals to colleagues within the organisation for further advice/specialist advice & casework in money advice, welfare benefits, immigration and housing.
• Booking advice appointment and completing internal referrals
• Provide signposting and self-help to empower clients to progress their enquiry
• Support the development and delivery of our access channels

You will have excellent communication and interpersonal skills. You will self-motivated, with strong research, telephone and IT skills and have the ability to contribute positively whilst having a flexible approach to service delivery.

At Bradford and Airedale Citizens Advice and Law Centre we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Closing Date:- 9.00 am Monday 6th October 2025

Interviews: Thursday 16th October 2025