Client Advisor f/m - Heathrow Airport

MONCLER; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury fashion brand seeks a full-time Client Advisor at Heathrow Airport. Responsibilities include providing exceptional service and fostering long-lasting client relationships. Candidates should have sales experience, strong communication skills, and a passion for luxury retail. Join a dynamic team in a fast-paced environment that values diversity and inclusion.

Qualifications

• Previous experience in sales roles, especially in luxury fashion/retail.
• Excellent understanding of luxury sector and product sensitivity.
• Digitally aware and open to new ways of working.

Responsibilities

• Provide excellent client service throughout sales process.
• Create a welcoming environment for clients.
• Achieve sales performance targets.
• Collaborate with Visual Merchandising team.

Skills

Strong communication skills

Client service passion

Sales experience

Fluency in English

Understanding of luxury sector

Job description

Founded in Monestier de Clermont, Grenoble, France, in 1952, Moncler is now based in Italy. Over the course of the years the brand has teamed style with ongoing technological research which harnesses the knowledge of mountaineering experts. Moncler collections combine extreme needs with day‑day city life. In 2003 Remo Ruffini took over the company of which he is now Chairman and CEO. Moncler directly produces and distributes it's own clothing and accessories collections, through its direct boutiques and the world’s most exclusive department and multibrand stores. MONCLERis currently looking for a full‑time Client Advisor to join our team at Heathrow Airport.

Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and tasks:

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
• Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, and providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• Ensures that company policies, procedures and standards are adhered to at all times.;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Requirements:

• Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
• Passion for retail, client service and luxury fashion;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organisation;
• Fluency & sophistication in English and another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast‑paced, changing environment

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.