Client Accounts Coordinator

CONNELLS GROUP; Saundersfoot; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading property management firm is seeking a Client Accounts Coordinator to join their busy team in Saundersfoot. You will handle queries from landlords and tenants, maximize rental payments, and manage property account details. The ideal candidate will have excellent communication and customer service skills, strong systems experience including Excel, and the ability to work under pressure. This role offers a unique opportunity to contribute to client support services in a dynamic environment.

Qualifications

• Excellent communication skills to handle challenging queries.
• Strong systems experience and good knowledge of Excel.
• Ability to work calmly under pressure and meet deadlines.

Responsibilities

• Handle queries via phone and email from landlords and tenants.
• Maximise rental payments through communication and negotiation.
• Load and check property and tenant details on client accounts.

Skills

Excellent communication and customer service skills

Strong systems experience

Good analytical ability

Excellent writing skills

Ability to stay calm under pressure

Flexible approach to working

Tools

Excel

Job description

Client Accounts Coordinator

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Corporate Client Account Coordinators provide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Provide bespoke monthly reporting to landlords
• Process requests from landlords/tenants/branches/LSC
• Ad hoc duties as required by line manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CF00735