Client Account Manager

GXO Logistics, Inc.; Fareham; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading logistics provider in Fareham seeks a highly skilled Client Account Manager who will support clients in leveraging solutions for ecommerce success. The role involves client meetings, ensuring satisfaction with services, and financial modelling. Ideal candidates will have experience in logistics operations and outstanding communication skills. Competitive salary of up to £38,000, plus great benefits including 25 days annual leave and private medical insurance.

Benefits

25 days annual leave plus bank holidays

Company-sponsored pension

Private medical & dental insurance

Access to online GP service

Life assurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Demonstrable experience in a similar role, ideally within a fast-moving logistics operation.
• Client Service delivery or account management experience.
• Outstanding communication and stakeholder management skills.

Responsibilities

• Run assigned client meetings, setting agendas, leading on presentations.
• Ensure work is delivered within established timeframes and to high standards.
• Be responsible for client satisfaction and tracking service metrics.
• Assist with financial modelling, budgets, and forecasts.

Skills

Client Service delivery or account management experience

Outstanding communication and stakeholder management skills

Advanced Excel & data reporting experience

Education

Experience in a similar role within fast-moving logistics

Job description

Overview

Here at GXO Logistics, we’re looking for a Client Account Manager to join the team at our growing site in Fareham. We are seeking a highly skilled and detail-oriented Customer-Facing person to join our team. In this role, you will support in engaging and helping our clients leverage our solutions for success in their ecommerce initiatives.

Responsibilities

• Run assigned client meetings, setting agendas, leading on presentations
• Ensure work is delivered within established timeframes and up to the company\'s high standards
• Responsible for keeping client satisfaction with company\'s services and tracking service metrics
• Assist with financial modelling, budgets and forecasts

Qualifications

• Have demonstrable experience in a similar role, ideally within a fast-moving logistics operation
• Client Service delivery or account management experience
• Outstanding communication and stakeholder management skills
• Advanced excel & data reporting experience

About GXO and Benefits

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time.

This is a permanent, full-time role where you\'ll be predominately working Monday - Friday; however some flexibility would be great.

Salary: up to £38,000; Benefits include 25 days annual leave (plus bank holidays), company-sponsored pension, private medical & dental insurance, 24/7 online GP service, life assurance, comprehensive employee assistance programme, and access to the MyBenefits platform with discounts, cycle to work scheme, cashback cards and more.