Clerical Officer - Endoscopy

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare trust in the UK is seeking an enthusiastic Administrative Officer for their Endoscopy booking office. Responsibilities include providing clerical support, managing waiting lists, and responding to patient queries. Ideal candidates will have administrative experience, strong organisational skills, and a working knowledge of Microsoft Office. This is a fantastic opportunity for someone looking to contribute to high-quality patient care in a busy healthcare environment.

Qualifications

• Previous booking and/or appointment experience beneficial.
• Understanding of data protection and confidentiality in healthcare essential.
• Ability to work as part of a team.

Responsibilities

• Provide clerical support for the Endoscopy booking office.
• Manage waiting lists and elective rescheduling.
• Respond to enquiries from patients and staff.

Skills

Organisational skills

Communication skills

Flexibility

Time management

Administrative experience

Tools

Microsoft Office

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Job overview

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the Endoscopy booking office.

The Endoscopy Clerical Officer will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience including previous booking and/or appointment experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

Main duties of the job

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.

The post holder will be working within the busy office based at The Royal Shrewsbury Hospital (across main site and William Farr House), however may be required to travel and work at both The Royal Shrewsbury Hospital and The Princess Royal Hospital in Telford on a rotational basis.

The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.

The post involves providing face to face reception cover on a rotational basis.

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!