Clerical Officer

Penderels Trust; Wakefield; Hybrid; GBP 8,000 - 24,000; Part time

Job summary

A leading not-for-profit organisation is seeking an Administrative Support professional to join their Wakefield team. This role requires excellent customer service skills, proficiency in Microsoft Office, and the ability to manage clerical tasks effectively. Working hours are 14 hours per week, primarily from home with regular team meetings. Benefits include an employee assistance program and generous annual leave.

Benefits

Employee assistance programme

Corporate Health Cash Plan

Subsidised car breakdown cover

Death in service benefit

23 Days annual leave plus Bank Holidays

2 additional leave days in December

Wagestream

Responsibilities

• Providing a professional customer service experience to all callers.
• Providing clerical support to staff including production of letters and invoices.
• Managing an internal database, including new referrals and documentation.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Skills

Good working knowledge of Microsoft Office packages

Ability to input and maintain accurate data records

Ability to manage workload effectively

Ability to work as part of a team and on own initiative

Ability to work flexibly and to deadlines

Ability to produce business correspondence to a high standard

Experience in a customer service environment

Experience of minute taking

GCSE Grade '4' or equivalent in English and Maths

Job description

We are currently looking for someone to provide administrative support to our Wakefield team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Wakefield (Homeworking), with an expectation to attend team meetings every 6-8 weeks in Wakefield.

Salary: £23,492 per annum / £8,889 pro rata

Hours: 14 hours per week

Working days & times: Tuesday (9:00 am – 2:00 pm); Wednesday & Thursday (9:00 am – 1:30 pm)

Closing date: 3rd October 2025

Interviews: Will take place Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).

Responsibilities

• Providing a professional customer service experience to all callers on behalf of the Wakefield team.
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
• Managing an internal database, including the uploading of new referrals and other relevant documentation.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Qualifications and Skills

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
• Ability to input and maintain accurate data records.
• Ability to manage workload effectively.
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Ability to produce business correspondence to a high standard.
• Experience in a customer service environment.
• Experience of minute taking.
• GCSE Grade '4' or equivalent in English and Maths.

Benefits

• Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit
• 23 Days annual leave plus Bank Holidays initially, pro rata (Increased entitlement with length of service)
• 2 Additional leave days in December (After 12 months’ service)
• Wagestream

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.