Clerical Officer

NHS; Manchester; On-site; GBP 25,000; Part time

Job summary

A community health organization is seeking a Clerical Officer to provide full clerical support to healthcare teams. The ideal candidate will have strong customer service skills, typing ability, and experience in an administrative role. This is a part-time, fixed-term position in Denton, offering competitive benefits including flexible working hours and a supportive environment.

Benefits

Flexible working

27-33 days annual leave

NHS Pension Scheme

Gym discount

Free eye tests and health checks

Qualifications

• Typing and IT skills including email and word processing.
• Knowledge of Patient Administration Systems (PAS).
• Experience in customer service and general office duties.

Responsibilities

• Provide clerical support to Healthcare Professionals.
• Use the patient administration system to book appointments.
• Respond to daily queries from internal and external organizations.

Skills

Customer Service Skills

Effective communication skills

Typing/IT skills

Flexibility

Education

English and Maths, GCSE, CSE, level 1 or A - C or above

Tools

Patient Administration Systems (PAS)

Microsoft Packages

Job description

Overview

Clerical Officer Band 2 - 22.5 hours - Monday/Friday and flexibility with the 3rd day Fixed Term - 2 years

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within the Denton locality providing full clerical support to Health Care Professional teams that are based at Ann St Clinic Denton, Dewsnap Lane Clinic Dukinfield and Albion Drive medical practice Droylsden on a rota basis.

Working as part of a team, the post holder will act as the first point of contact for all community services, therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

The Community Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Main duties of the job

• Provide a full range of clerical tasks to Healthcare Professionals.
• Have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills.
• To use the patient administration system to book patient appointments.
• General office management skills such as filing/management of records and telephone duties.
• You may be required to provide administration support for services being provided off site.
• To work as part of a team and to carry out tasks set by the Administrator/line manager.
• To process incoming and outgoing mail.
• The successful candidate will be required to respond to daily queries from internal and external organisations therefore applicants should be excellent communicators with good written skills. In addition it is a necessity that applicants have a good standard of typing and IT skills.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include: flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted: 22 September 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year Pro-rata per annum

Contract: Fixed term

Duration: 2 years

Working pattern: Part-time, Flexible working

Reference number: 245-ADM2CHD-09-25

Job locations

Denton Locality
Ann St Clinic
Denton
M34 2AJ

Job description

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Essential

• English and Maths, GCSE, CSE, level 1 or A - C or above
• Typing/IT skills (Email, word processing and file management)
• Computer Literate

Desirable

• Knowledge or experience of Data Inputting

Knowledge

• Knowledge of Patient Administration Systems (PAS) (EMIS)
• Knowledge of Microsoft Packages
• Working experience of general office duties

Desirable

• Experience of working in a healthcare setting

Experience

• Customer Service Skills
• Excellent Telephone Manner - Answering the phone
• Previous experience of working with the general public

Desirable

• Previous experience of working with Health Professionals

Skills and Ability

• Effective communication skills with a wide range of people
• Flexibility to cope with changing needs of the job
• Eager to learn new skills
• High degree of Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Tameside and Glossop Integrated Care NHS Foundation Trust

Address: Denton Locality, Ann St Clinic, Denton, M34 2AJ

Employer's website: https://www.tamesidehospital.nhs.uk/