Clerical Officer

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 23,000 - 30,000; Full time

Job summary

A healthcare provider is seeking a Clerical Officer to join their busy Medical Imaging team at Ipswich Hospital. This role involves providing high-quality reception and clerical support, working in a team to ensure efficient patient services. Ideal candidates will have experience in an office and preferably within an NHS setting. This fixed-term position offers 37.5 hours per week on a rolling rota, with additional benefits including training opportunities and a competitive pension scheme.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Qualifications

• Previous experience in an office environment.
• Proven experience working on a reception.
• Competent keyboard skills for accurate data entry.

Responsibilities

• Cover reception duties and modality booking desks.
• Deal with referrals and booking patient appointments.
• Scan, file, and photocopy patient documents.

Skills

Polite telephone manner

Organizational skills

Attention to detail

Confident IT skills

Education

GCSE grade 5/C or equivalent in English and Maths

NVQ2 in Customer Care

ECDL or equivalent

Tools

Computerised Radiology Information System (CRIS)

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Clerical Officer

The closing date is 21 September 2025

An exciting opportunity has arisen for enthusiastic and energetic individuals to join our busy Medical Imaging Clerical Team based at Ipswich Hospital. We currently have a full time (37.5hr) post, working pattern will be over a 12 week rota, covering 7 days per week, 8am to 8pm. Hours to be discussed at interview. This post is fixed term until 31st March 2026.

In this role you will assist in providing an efficient, high quality, reception/clerical support service to Medical Imaging.

As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

Main duties of the job

• Cover reception duties and modality booking desks
• Deal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)
• Deal with telephone enquiries from patients, GP's and the wider MDT team
• Scanning, filing, emailing and photocopying

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• GCSE grade 5/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Experience

• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working with the general public
• Previous experience of working in NHS, Radiology or healthcare environment.
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust